EDUARDO ANONUEVO
WOODLAND HILLS,USA
Summary
Professional, highly motivated and results-driven individual with over 8 years of experience seeking to enhance and sharpen my skills in the Technology Industry. Proven expertise in Application Support, IT Support, Technical roles, etc. Adept at leading cross-functional teams, managing complex projects and leveraging data analytics to inform strategic decision-making. Known for excellent communication, problem-solving, and relationship-building skills, with a commitment to delivering innovative solutions that align with organizational goals.
Overview
8
8
years of professional experience
Work History
Application Support Analyst
BLACKLINE
10.2021 - Current
- Promoted to Client Support Analyst to handle Elite Clients starting year of 2023
- Focused on Client facing and SSO Implementations
- Cooperate and collaborate with clients and/or technical team to address software application issues
- Troubleshoot, discover and resolve complex concerns
- Test, replicate, document and report any occurring bugs/unknown errors
- Award received for fastest 5000 resolved support cases in a year
- Develop and sustain strong client connections
Technical Support Representative Tier 2
BROADVOICE
10.2018 - 10.2021
- Manage incoming support inquiries via phone, chat and email
- Research, diagnose, and resolve technical hardware and software issues using available tools and resources
- Identify and report bugs and defects, and document feature requests that will enhance products
- Work closely with other departments to collaborate misunderstood information or requests
- Remote in to customer's PC to provision VoIP phones via Zoom
- I.e., Routers, Firewalls, VPNs/LAN/WAN, SWANs, Edgemarcs, Fax Machines, ATAs
- Problem-solving aptitude
Technical Support Specialist
AT&T
04.2017 - 08.2018
- Suggest alternate phone configs to satisfy customer needs
- Assist onsite technician with any confusion/technical difficulties
- Follow & apply design document to set up customer's phone call flow
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Train and guide new employees with building customers' portal and troubleshoot during installs
Education
BS - Computer Science
California State University
05.2025
AAS - Information Technology
University of Phoenix
11-2018
Skills
- Passionate about problem-solving, learning challenging positions and always looking to excel
- Team Player, ability to multi-task and adapt quickly to change
- Expertise in the use of PC programs including Microsoft Applications, SQL, Atlassian, Salesforce, SAAS support, etc
- Experience with Windows XP/Vista/7/8/10, Linux and Apple MacOS
- Experience with Office2007/2010/2013/365
- Experience with TCP/IP, WANs, LANs, DHCP, DNS and NAT
Timeline
Application Support Analyst
BLACKLINE
10.2021 - Current
Technical Support Representative Tier 2
BROADVOICE
10.2018 - 10.2021
Technical Support Specialist
AT&T
04.2017 - 08.2018
BS - Computer Science
California State University
AAS - Information Technology
University of Phoenix
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