Summary
Overview
Work History
Education
Skills
Certification
Applications
Volunteer Experience
Languages
Work Availability
Work Preference
Accomplishments
Interests
Timeline
Eduardo Barajas

Eduardo Barajas

Bellingham,WA
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

8
8
years of professional experience
1
1
Certification
2
2
Languages

Work History

Software Product Analyst II

Alpha Technologies
01.2022 - 01.2024
  • Provided technical support to customers via phone, email, and chat.
  • Diagnosed and resolved technical issues related to hardware, software, and network connectivity
  • Collaborated with product development and engineering teams to identify and resolve complex technical issues
  • Created and maintained customer knowledge base articles and technical documentation
  • Trained other TSE on technical support procedures and processes
  • Consistently achieved high customer satisfaction ratings.
  • Created reports with SQL to provide decision making data

Technical Support Engineer

Alpha Technologies
01.2016 - 01.2022
  • Managed over 20 customers to resolve technical issues from start to completion via Salesforce
  • Work as liaison for engineers and customers to simplify information
  • Travel to customers headquarters to further investigated complex issues and resolve them on site to satisfy customers' needs
  • Monitor over 100 power supplies through SNMP with MIBS & OIDS
  • Configured over 100 networked power supplies and transponders
  • Lab Windows Server setup for network testing of power supplies using TFTP, SNMP, DHCP, SSH in simulated environment.

Internship

Skagit Valley College
07.2016 - 08.2016
  • Cable management
  • Switch preparation
  • Aruba AP installation & configuration
  • Worked on over 100 computers for hardware installation/removal
  • OS upgrades
  • Virus removal
  • Installed software to over 100 computers
  • Resolved problems, improved operations and provided exceptional service.

Education

Bachelor of Science - Software Engineering

Western Governors University, Salt Lake City, UT
03.2026

Computer Networking Systems -

Bellingham Technical College, Bellingham, WA
01.2016

Skills

IPsec

VPN

IPERF

DHCP

Active directory

SSH

TCP/IP

DNS

MySQL

CMTS

Troubleshooting

Database Management

Certification

  • CompTIA A+
  • Test Out Network Pro

Applications

  • Salesforce
  • Spiceworks
  • Linux - Mint and Ubuntu
  • Net SNMP
  • PuTTY
  • MG-Soft MIB browser
  • Windows Server 2003 & 2012r2
  • Windows XP, Vista, 7, 8 and 10
  • VirtualBox
  • VMware Station
  • VSphere
  • Continuity/Cheetah

Volunteer Experience

  • Worship Director, 2010-01-01, Current, Church of God 7th Day, Bellingham, WA
  • A/V Lead, 2004-01-01, 2010-01-01, Church of God 7th Day, Bellingham, WA

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceCareer advancementPaid time offWork from home optionPersonal development programsFlexible work hoursHealthcare benefitsPaid sick leave

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Interests

Guitar

Bass

Drums

Software Development

Scripting

Timeline

Software Product Analyst II - Alpha Technologies
01.2022 - 01.2024
Internship - Skagit Valley College
07.2016 - 08.2016
Technical Support Engineer - Alpha Technologies
01.2016 - 01.2022
Western Governors University - Bachelor of Science, Software Engineering
Bellingham Technical College - Computer Networking Systems,

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Eduardo Barajas