Eduardo Bustillos
Northern Waters Casino
Watersmeet,MI
6
years of professional experience
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Results-driven Shift Manager with a strong focus on customer service and conflict resolution. Proven ability to train staff and implement process improvements, enhancing workflow efficiency and guest satisfaction.
Work History
Security Guard
1 Year 9 Months- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols, identifying and reporting potential safety hazards.
- Responded promptly to incidents, providing assistance and coordinating with law enforcement when necessary.
- Assisted in maintaining accurate logs of daily activities and incidents for review by management.
- Checked and verified photo identification prior to granting facility access.
Security Supervisor
3 Years 1 Month- Supervised daily security operations to ensure safety protocols were consistently followed.
- Trained and mentored junior security staff on effective response techniques and procedures.
- Conducted regular inspections of premises to identify potential security risks and vulnerabilities.
- Developed and implemented staff scheduling systems to optimize resource allocation during peak hours.
- Analyzed incident reports to identify trends, resulting in improved safety measures across the facility.
- Managed conflict resolution efforts, ensuring a safe and secure environment for guests and employees alike.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Shift Manager
1 Year 2 Months- Supervised daily operations to ensure compliance with gaming regulations and customer service standards.
- Coordinated staff schedules to optimize coverage, enhance efficiency, and maintain service quality.
- Trained new employees on operational procedures and customer interaction protocols for seamless integration.
- Implemented process improvements that enhanced workflow efficiency and reduced service times in high-traffic areas.
- Resolved guest inquiries and complaints promptly, fostering positive customer experiences and loyalty.
- Conducted performance evaluations for team members, providing constructive feedback to support professional development.
- Collaborated with department heads to align operational strategies with organizational goals for improved service delivery.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma
Skills
Punctual and reliable
Willingness to learn
Cash handling
Multitasking and prioritizing
Critical thinking
Decision-making
Reporting and documenting
Conflict resolution
Team development
Team collaboration
Delegating work
Verbal and written communication
Employee training
Opening and closing procedures
Customer service focus
Timeline
Shift Manager
Northern Waters Casino
08.2025 - CurrentRead More
Security Supervisor
Northern Waters Casino
07.2022 - 08.2025Read More
Security Guard
Northern Waters Casino
10.2020 - 07.2022Read More
Watersmeet Township School
High School Diploma
Read More