Eduardo Castaneda
Los Angeles,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
Cruise America
01.2023 - Current
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Motor Transport Maintenance Shop Chief
United States Marine Corps
Twentynine Palms, CA
09.2018 - 08.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Advised Maintenance Control Officer regarding needed repairs and material readiness.
- Managed over $1.2M worth of equipment during garrison and deployment operations.
- Conducted personal and professional counseling, routine inspections and physical fitness tests.
- Trained, supervised and organized over 15 Marines and personnel.
Education
Associate of Science - Cybersecurity Analyst
ABCO Technology
Los Angeles, CA04.2024
Skills
- Business Administration
- Customer Retention
- Account Management
- Contract Negotiations
- Schedule Management
- Staff Supervision
- Loss Prevention
- Operations Oversight
- Customer Relationship Management
- Training and Coaching
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Cruise America
01.2023 - Current
Motor Transport Maintenance Shop Chief
United States Marine Corps
09.2018 - 08.2021
Associate of Science - Cybersecurity Analyst
ABCO Technology
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