Eduardo Chavez
Oroville,CA
Summary
Excellent manager skills in customer service, team leadership and complex problem solving. Driven professional with extensive experience in gaming operations. Strong communication skills with the flair to lead.
Overview
16
16
years of professional experience
Work History
Manager of Speedy Games and Dice
Eduardo Chavez
Oroville, CA
05.2024 - 05.2025
- Daily tasks involving inventory, sales, ordering product and maintaining equipment to ensure customer satisfaction.
- Multiple tasks often at same time with trading and selling products related to the profession.
- Customer service with direct interactions.
- Giving to the community working with other small businesses to promote community support and company growth.
- Manage accounting and bookkeeping.
- All decisions made by me to manage the day by day operations.
Shift Manager
Feather Falls Casino
Oroville, CA
06.2009 - 02.2023
- Oversee daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Collaborated with department heads optimizing each area.
- Resolved customer complaints promptly to provide a positive experience.
- Knowledgeable in title 31 and service animal laws.
- Handling crisis management being calm and ensuring safety for customers and employees.
- Jackpot payouts and the proper IRS documentation for foreign winners.
- General knowledge of all departments of class A and B licenses.
- Problem solving and multitasking frequently.
- Motivating staff to improve work performance.
Education
Hayfork High
Hayfork, CA05-1997
Skills
- Customer service
- Team leadership
- Time management
- Decision making
- Task delegation
- Complex problem solving
- Accurate documentation
- Conflict resolution
- Coaching and mentoring
- Communication
- Professional and courteous
- Making the decisions for the best interest of the establishment
Timeline
Manager of Speedy Games and Dice
Eduardo Chavez
05.2024 - 05.2025
Shift Manager
Feather Falls Casino
06.2009 - 02.2023
Hayfork High