Eduardo Cortes
Derby,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Instacart Shopper
Instacart
Derby, Connecticut
12.2022 - Current
- Selected and gathered groceries based on customer orders.
- Clarified order preferences through direct communication with customers to ensure satisfaction.
- Checked product availability and freshness to maintain high standards in inventory management.
- Navigated local stores efficiently to minimize shopping time.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Delivered groceries punctually to meet company standards and enhance customer satisfaction.
Dispatcher/ Dispatch Supervisor/ Technician Development Supervisor
Stanley Steemer
Stafford, Connecticut
06.2011 - 11.2022
- Supervise dispatch and technicians within shop/branch
- Dispatch work vans for Connecticut and New York
- Drove work van to designated stops, provided cleaning services, and upsold merchandise and services to enhance customer satisfaction
- Managed daily operations as Assistant Branch Manager, processed payroll and time clocks, performed daily bank deposits, and maintained workshops and office for efficient workflow
- Provide ongoing training to existing and new employees/ delegate duties to employees
- Attend monthly and quarterly meetings, lead daily morning meetings
- Interviewing and provide orientation and training to new hires
- Resolved customer complaints and damages, processed feedback to improve service quality and customer relations
- Evaluated cleaning product inventory in work vans and shop.
Line Cook
Applebee's Bar and Grill
Orange, Connecticut
06.2021 - 12.2021
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained cleanliness and organization of workstations throughout shifts.
- Communicated effectively with other staff members regarding orders and menu changes.
- Stocked ingredients and supplies, contributing to seamless kitchen operations.
Education
High School -
Harding High School
Bridgeport, CTSkills
- Order Fulfillment
- Delivery Coordination
- Route Optimization
- Cash Management
- Inventory
- Customer Service
- Management
- Leadership
- Training
- Problem solving
- Multitasking
- Quick learner
- Strong work ethic
Recognition
Technician Development Supervisor of the Year, 2019
Timeline
Instacart Shopper
Instacart
12.2022 - Current
Line Cook
Applebee's Bar and Grill
06.2021 - 12.2021
Dispatcher/ Dispatch Supervisor/ Technician Development Supervisor
Stanley Steemer
06.2011 - 11.2022
High School -
Harding High School