Summary
Overview
Work History
Education
Skills
Work Preference
Software
Timeline
AccountManager
Eduardo Crivelaro

Eduardo Crivelaro

Salt Lake City,UT

Summary

Proficient z/VM System System Support with thorough understanding of technical setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects. Subject Matter Expert (SME) of infrastructures necessary to provide day-to-day operational support.

Overview

20
20
years of professional experience
1
1
Language

Work History

Mainframe System Support

IBM
03.2016 - 10.2023
  • Enhanced system performance by troubleshooting and resolving technical issues promptly.
  • Reduced downtime for users by providing efficient remote and on-site support services.
  • Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
  • Collaborated with cross-functional teams to implement IT infrastructure improvements, leading to increased productivity and efficiency.
  • Managed regular system maintenance tasks, including updates, backups, and security checks to prevent data loss or breaches.
  • Conducted periodic audits of IT systems to identify potential vulnerabilities and recommend appropriate countermeasures.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Provided Technical support to z/VM users in 24/7 uptime environment, often working double shifts to accommodate time zones.
  • Configured security settings and granted system access to groups and individuals.
  • Worked effectively in both independent and team environments to exceed IT goals.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.

Education

Bachelor of Science - Information Technology

UNICAMP
Brazil
03.2016

Skills

  • Incident Management
  • Hardware Installation
  • Software Configuration
  • Database Administration
  • System Troubleshooting
  • Server Management
  • Interpersonal skills
  • Remote support tools
  • Problem-solving abilities
  • User Support
  • Technical Analysis
  • System Administration

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Software

Mainframe

Rexx

Z/VM

Timeline

Mainframe System Support

IBM
03.2016 - 10.2023

Bachelor of Science - Information Technology

UNICAMP

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Eduardo Crivelaro