EDUARDO DE LOS SANTOS
San Antonio
Summary
Dynamic Sales Professional with an excellent record of performance and a broad range of proven skills that include the ability to: Utilize effective customer service and problem-solving skills to develop professional relationships that generate repeat and referral business. Identify sales opportunities and aggressively market solutions that develop new business and offset competitive activity. Mentor, coach, and motivate team members and create highly motivated achievers who are focused on attaining goals. Adapt quickly to new challenges and consistently produce better than expected results.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Trainer
Afni
San Antonio, TX
03.2025 - Current
- Developed training materials to enhance customer service skills and product knowledge.
- Facilitated onboarding sessions for new hires, promoting company culture and values.
- Evaluated trainee performance through role-playing exercises and feedback sessions.
- Collaborated with management to identify training needs and improve existing programs.
Customer Service Specialist
Rackspace Technology
San Antonio, TX, USA
- Fielded inbound calls directing customers to appropriate team for resolution.
- Provided exceptional support to customers through multiple communication channels, ensuring timely issue resolution.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Owner/Operator
Lone Star Turf and Landscape
San Antonio, TX, USA
- Managed daily operations, ensuring quality control and customer satisfaction across all services.
- Developed and implemented strategic marketing initiatives to increase brand visibility and client acquisition.
- Established strong vendor relationships to optimize supply chain efficiency and cost-effectiveness.
- Evaluated financial performance, implementing cost-saving measures while enhancing service offerings.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Licensed Sales Representative
SOUTHWEST BUSINESS CORPORATION
San Antonio, Texas, USA
- Developed and maintained strong client relationships through effective communication and product knowledge.
- Executed daily sales strategies to meet and exceed monthly targets consistently.
- Managed a diverse portfolio of clients to maintain high levels of service quality, contributing to the company''s reputation for excellence.
- Collaborated with underwriters to ensure accurate risk assessment and policy pricing, maintaining compliance with industry regulations.
Licensed Sales Representative
WEST INSURANCE AGENCY
San Antonio, Texas, USA
01.2014 - 08.2014
- Quickly established a leadership position as a Top Sales Achiever through cold calling prospective clients and increasing business with existing clients for Property and Casualty insurance products.
- Won recognition as Top Sales of the Month for February, March, May, and July 2014.
- Executed daily sales strategies to meet and exceed monthly targets consistently.
- Collaborated with team members to identify customer needs and recommend tailored solutions.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Licensed Sales Representative
NATIONWIDE INSURANCE
San Antonio, Texas, USA
05.2013 - 10.2013
- Developed and maintained strong client relationships through effective communication and product knowledge.
- Executed daily sales strategies to meet and exceed monthly targets consistently.
- Participated in ongoing training sessions to stay updated on industry trends and product offerings.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Managed a diverse portfolio of clients to maintain high levels of service quality, contributing to the company''s reputation for excellence.
Direct Sales Agent
NATIONWIDE INSURANCE
San Antonio, Texas, USA
06.2012 - 05.2013
- Consistently exceeded sales and customer service goals in an inbound call center environment.
- Evaluated prospective clients’ needs and provided Property and Casualty products that complied with the company’s underwriting guidelines and customer needs.
- Achieved formal recognition that included: Top Agent in the Company March and April 2013, Achieving 300% of Goal in November 2012.
- Developed strong rapport with clients to enhance customer loyalty and retention.
- Educated clients on insurance products, ensuring comprehensive understanding of coverage options.
Customer Service Representative II
NATIONWIDE INSURANCE
San Antonio, Texas, USA
05.2011 - 06.2012
- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Assisted clients with policy information, ensuring clarity and understanding of coverage options.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Owner/Manager
ED’S TENNIS
San Antonio, Texas, USA
08.2005 - 03.2011
- Established the company as a training resource for individual and group training as well as retail sales of clothing and accessories.
- Recruited, hired, and managed a team of 10 and successfully . . .
- Managed retail inventory to ensure optimizing profitability and meeting customer needs.
- Maintained an excellent reputation for assisting individuals achieve personal and professional performance goals.
- Sold the business for an excellent return on the original investment.
Account Manager
NEW HORIZONS COMPUTER LEARNING CENTER
San Antonio, Texas, USA
09.2002 - 05.2005
- Aggressively marketed and sold the company’s training services to medium and large business clients in the San Antonio business area.
- Developed relationships that generated repeat and referral business through effective solutions selling.
- Consistently exceeded monthly sales goals and expanded business through the ability to effectively offset competition.
Government Sales Representative
DELL
Round Rock, Texas, USA
11.1997 - 04.2001
- Initially started as a Small Business Sales Representative and maintained an excellent record of performance in exceeding sales and customer service goals.
- Promoted to Government Sales Representative and successfully . . .
- Maintained membership in the prestigious 100% Club for two years.
- Exceeded workstation quota by 400% in October 1999.
- Selected as Team Lead and participated in developing new product presentations and training newly hired team members.
- Developed strong professional relationships through the ability to provide clients with effective solutions and resolve issues.
Education
Bachelor of Business Administration -
Texas A&M University-Corpus Christi
Corpus Christi, Texas01-1993
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Problem resolution
- Complaint resolution
- Customer relationship management
- Customer retention
Certification
Property and Casualty Insurance Sales License for 48 states
Timeline
Customer Service Trainer
Afni
03.2025 - Current
Licensed Sales Representative
WEST INSURANCE AGENCY
01.2014 - 08.2014
Licensed Sales Representative
NATIONWIDE INSURANCE
05.2013 - 10.2013
Direct Sales Agent
NATIONWIDE INSURANCE
06.2012 - 05.2013
Customer Service Representative II
NATIONWIDE INSURANCE
05.2011 - 06.2012
Owner/Manager
ED’S TENNIS
08.2005 - 03.2011
Account Manager
NEW HORIZONS COMPUTER LEARNING CENTER
09.2002 - 05.2005
Government Sales Representative
DELL
11.1997 - 04.2001
Customer Service Specialist
Rackspace Technology
Owner/Operator
Lone Star Turf and Landscape
Licensed Sales Representative
SOUTHWEST BUSINESS CORPORATION
Bachelor of Business Administration -
Texas A&M University-Corpus Christi
Career Accomplishments
- Rackspace Technology, San Antonio, TX, Customer Service Specialist, Fielded inbound calls directing customers to appropriate team for resolution.
- Lone Star Turf and Landscape, San Antonio, TX, Owner/Operator
- SOUTHWEST BUSINESS CORPORATION, San Antonio, Texas, Licensed Sales Representative, Consistently meet monthly revenue goals through calls on existing clients to expand coverage and develop new business through calling client credit union members., Agent of the Month, 2015-01-01, Subject Matter Expert in all Personal Lines Products, 2015-01-01
- WEST INSURANCE AGENCY, San Antonio, Texas, Licensed Sales Representative, 2014-01-01, 2014-08-01, Quickly established a leadership position as a Top Sales Achiever through cold calling prospective clients and increasing business with existing clients for Property and Casualty insurance products., Top Sales of the Month, 2014-02-01, Top Sales of the Month, 2014-03-01, Top Sales of the Month, 2014-05-01, Top Sales of the Month, 2014-07-01
- NATIONWIDE INSURANCE, San Antonio, Texas, 2011-05-01, 2013-10-01, Licensed Sales Representative, 2013-05-01, 2013-10-01, Recognized as a Subject Matter Expert and selected by senior management to coach and train other Agents., Top Sales of the Month, 2013-06-01, Top Sales of the Month, 2013-07-01, Direct Sales Agent, 2012-06-01, 2013-05-01, Consistently exceeded sales and customer service goals in an inbound call center environment., Customer Service Representative II, 2011-05-01, 2012-06-01, Assisted customers with resolution of issues related to Property and Casualty policies.
- ED’S TENNIS, San Antonio, Texas, 2005-08-01, 2011-03-01, Owner/Manager, Established the company as a training resource for individual and group training as well as retail sales of clothing and accessories.
- NEW HORIZONS COMPUTER LEARNING CENTER, San Antonio, Texas, 2002-09-01, 2005-05-01, Account Manager, Aggressively marketed and sold the company’s training services to medium and large business clients.
- DELL, Round Rock, Texas, 1997-11-01, 2001-04-01, Government Sales Representative, Initially started as a Small Business Sales Representative and maintained an excellent record of performance in exceeding sales and customer service goals.
Computer Proficiency
- Microsoft Office (Word, Excel, PowerPoint)
- Internet research
Personal Information
Availability: Available for career-related travel