EDUARDO E. COLÓN
Orlando
Summary
Offering strong foundation in communication and problem-solving, eager to learn and grow in customer service management environment. Brings ability to quickly grasp essential customer service concepts and techniques, along with strong organizational and leadership skills. Ready to use and develop communication and problem-solving skills in Manager role.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Walmart PR
11.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Education
Bachelor in Computer Sciences - Computer And Information Systems
Caribbean University
Ponce, P.R.01.2021
Skills
- Fluent in Spanish and English
- Computer proficiency
- Dependable execution
- Consistent punctuality
- Ability to perform under pressure
- Initiative-driven actions
- Strong interpersonal relationships
- Effective verbal and written communication
- Decision-making
- Deadline oriented
- Creación de software
- Proficient in security software
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Manager
Walmart PR
11.2022 - Current
Bachelor in Computer Sciences - Computer And Information Systems
Caribbean University
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