Milagro Carolina Joya Umanzor
Goose Creek,SC
Summary
Enjoy working in a team environment. Have wonderful customer service skills. Served as an English/Spanish interpreter. Feel satisfaction in obtaining goals and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Horizon Land Management
North Charleston , SC
2021.04 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Spanish Interpreter
CEM Communication LLC
Charleston , SC
2020.10 - 2022.06
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
Education
High School Diploma -
Birmingham High School
Van Nuys, CALanguage - Teaching English As A Second Language
Universidad Pedagogica Francisco Morazan
Tegucigalpa, HondurasSkills
- One Call Resolution
- Policy Enforcement
- Managing Operations and Efficiency
- Administration and Reporting
- Positive and Constructive Feedback
- Work Prioritization
- Performance Tracking and Evaluations
- Issue Resolution
- Fluent speaker of Spanish and English as well as in writing
Timeline
Customer Service Manager
Horizon Land Management
2021.04 - Current
Spanish Interpreter
CEM Communication LLC
2020.10 - 2022.06
High School Diploma -
Birmingham High School
Language - Teaching English As A Second Language
Universidad Pedagogica Francisco Morazan
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