Eduardo Figeroa
Waukegan,Illinois
Summary
Dynamic and customer-focused restaurant professional with extensive experience at The Liberty Restaurant. Expert in cash handling and point of sale systems, consistently enhancing guest satisfaction through exceptional service and in-depth menu knowledge. Proven ability to upsell and resolve customer concerns, contributing to a positive dining experience.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
The Liberty Restaurant
Libertyville, IL
07.2014 - 02.2025
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Informed customers about specials, upselling additional food and drink items.
- Collected tickets and followed proper cash-handling procedures.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
Preparatoria
MexicoSkills
- Point of sale
- Cash handling
- Menu knowledge
- Food safety
- Customer service
- Order processing
Timeline
Restaurant Waiter
The Liberty Restaurant
07.2014 - 02.2025
Preparatoria