Eduardo Garcia
Chicago,IL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
Work History
Senior Program An
A.P Moller Maersk
01.2023 - Current
- Analyzed unstructured information to derive key insights.
- Oversaw ten accounts and worked diligently to meet and exceed performance goals.
- Conducted Quarter reviews with high level customers.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Built and maintained productive relationships with customers and internal partners.
- Negotiated contracts and closed agreements to maximize profits.
- Produced weekly and monthly reports using advanced excel spreadsheet functions
- Created status reports for stakeholders, providing accurate data about performance, transit time, timelines, and resources
- Analyzed data from various sources to identify trends, areas of improvement and opportunities for growth with my accounts
- Performed root cause analysis to identify problems in the supply chain process and develop solutions to improve efficiency
- Explained proposed solutions to customers, management, and other interested parties through written proposals and oral presentations
- Ensured compliance with all safety regulations in the workplace to protect personnel and assets.
- Monitored flight schedules to ensure that cargo was shipped in a timely manner.
- Updated IOP and SOP for all my five accounts and informed my team if there is any changes
- Worked with fellow sales team members to achieve group targets.
Operation Supervisor
United Airlines
01.2022 - 12.2022
- Supervised a team of 50+ union employees in their day-to-day operations while ensuring that tasks were completed efficiently and effectively
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one
- Coordinated ramp crew, staffing, and scheduling with an average of 60 flights per shift with multiple departments, including customer service, GSE, and gate planning/operations
- Conducted shift, injury, drug test, and accident reports as well as daily safety and operational briefing to staff
- Assigned tasks to ground personnel based on workloads, skillsets, and availability.
- Investigated incidents or accidents involving aircraft operating on the airport premises.
- Identified areas of improvement within existing processes utilizing metric results.
- Maintained accurate records of employee attendance and performance reviews.
- Evaluated and reported on department metrics to upper management.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Assistant Manager
DHL Express US
01.2017 - 12.2021
- Managed 47+ union employees with continuous coaching and mentoring
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Created reports on daily, weekly, monthly shipment volumes, costs incurred and other metrics as required by management team.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Created and maintained detailed records of all incoming and outgoing flights, including cargo manifest
- Organized regular meetings with senior management team members to discuss operational performance.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Met with potential customers to discuss services and establish new relationships.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
Customer Service
Delta Air Lines, Inc
01.2016 - 12.2016
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Updated inventory control logs with shipment data such as date received, shipped, quantity received, shipped .
- Coordinated with airlines, freight forwarders and customs brokers to ensure smooth delivery of goods.
- Planned routes according to customer specifications while ensuring cost efficiency.
- Created reports detailing performance metrics related to cargo deliveries.
- Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
- Dispatched information to service providers to schedule freight movement.
- Prioritized work based on business demands and freight delivery times.
Education
Bachelor of Science - Business Administration And Management
Johnson & Wales University
Miami, FL05.2021
Skills
- Proficient in salesforce, servicenow, SAP
- Strategic Planning
- Problem Solving
- Leadership
Strategic Planning
- Customer Service
- Microsoft Office
- Training Programs
- Team Building
Timeline
Senior Program An
A.P Moller Maersk
01.2023 - Current
Operation Supervisor
United Airlines
01.2022 - 12.2022
Assistant Manager
DHL Express US
01.2017 - 12.2021
Customer Service
Delta Air Lines, Inc
01.2016 - 12.2016
Bachelor of Science - Business Administration And Management
Johnson & Wales University
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