Yusef Padilla
Ciudad de Panama,Panama
Summary
Dynamic and results-driven Global Tender Specialist with 4+ years of experience in Automation, Continuous Improvement, and Project Management, and over 10 years in Logistics (ocean & air). Skilled in leading cross-functional projects, optimizing supply chain operations, and automating processes to boost efficiency. Strong background in data-driven decision-making using Agile methodologies. Passionate about delivering impactful, scalable solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Global Tender Manager - Air LAM/NAM/EUR
A.P. Moller - Maersk
02.2024 - Current
- Leading global RFQ processes across EUR-NAM-LAM regions. Responsible for coordinating airfreight tender strategy, stakeholder alignment, rate analysis, and on-time submissions. Skilled in Excel, pricing strategy, and tender optimization to support data-driven decisions and winning proposals.
- Strong support in developing tools to improve the way of working and reporting.
Area Automation Sr | Continuous Improvement
A.P. Moller - Maersk
06.2023 - 02.2024
- Drives high-impact projects with Agile methodology, enhancing operations and user experience.
- Skilled in leading cross-functional teams, ensuring timely and successful project delivery.
- Recognized for building strong relationships, elevating client satisfaction, and fostering collaboration.
- Contributes to global initiatives with automation and analytics expertise.
- Known for innovation in CI tools and Agile leadership. Cultivated interpersonal skills by building positive relationships with others.
Area Automation & Workflow Sr
A.P. Moller - Maersk
04.2022 - 06.2023
- Lead automation initiatives, overseeing projects, and managing crossfunctional teams effectively.
- Find innovative solutions and applying automation to improve processes and resolve operational challenges.
- Collaborate with teams to drive automation adoption, inspire creative automation ideas, and gather feedback for continuous solution enhancement to boost process efficiency and reduce operational costs.
- Lead Scrum Agile for Customer Implementation Projects.
- Developed Vendor and Customer Inland Performance Management Tool.
Automation & Workflow Specialist
A.P. Moller - Maersk
01.2020 - 04.2022
- Process mapping, standardization and automation of processes focus on optimization and digitization.
- Design data clean up routines and automation processes.
- Produce data insights and bridge with the teams by communicating the outputs effectively.
- Collaborate in designing predictive and prescriptive analytics models.
- Work alongside Continuous Improvement Team to optimize existing processes and create an improvement pipeline.
- Lead the Area Implementation of Global initiative: Customer Experience Agent Assignment, in a high-quality manner and close communication with stakeholders.
Customer Experience - Central America & Caribbean Area
A.P. Moller - Maersk
01.2019 - 12.2019
- Manage customer facing activities focus on supply chain improvement, good KPI performance and solving problems minimizing profit impact.
- Build strong relationships with customers, gain an understanding for their business, attending details on service needs for distribution, drivers and desires and leverage this to engage in discussions about new business opportunities.
- Work actively with other departments focus on good performance of service levels, quick responses to customer, process improvement and profitable actions.
- Creation of Contingencies Release Tool for Offices at Ports: Balboa and Manzanillo and Customer Service Area Info Repository.
Project Implementation & SME Central and South America
A.P. Moller - Maersk
03.2018 - 12.2018
- Standardized customer service and internal processes across LATAM.
- Transitioned operational tasks to Manila office.
Implemented shared mailboxes and new phone setups for Central & South America. - Enhanced standard routines and breakeven KPIs for ops and finance.
- Collaborated with Area Management on efficiency and cost-optimization projects.
- Led performance of LATAM Customer Service and Supply Chain HQ.
Key Account CS
B/S/H Bosch Siemens Home Appliances
03.2017 - 02.2018
- Top Operational Performer for Global Accounts within the LATAM Region 2017.
- Work along with global customer to introduce their brand in Emerging Markets (Latin America).
- Lead Customer Service & Operations teams in the Supply Chain management of finished goods and raw materials.
- Explore opportunities for processes standardization with customer to handle their imports and exports worldwide.
- Lead Continuous improvement and Profit Care projects, even RCPS for major procedures.
Senior Customer Service Professional (Retail & Consumer goods)
A.P. Moller - Maersk
07.2015 - 02.2017
- Coordinate imports and exports for customers in South and Central America.
- Daily Customer Service and responsible to maintain good and even improve relationships with new customers, proposing strategies to keep them satisfied with the service.
- Manage relationship and exceptions with carriers/airlines/customs brokers and other providers.
- Solve incidents finding the root cause.
- Manage KPI performance reports for Customer Care.
In-House Project Cargo Customer Service Specialist
Aggreko
02.2015 - 07.2015
- Lead the Supply Chain Project buidling of the Power Plant (DAP Las Bambas Mine).
- Generate savings by optimizing resources and use of customs benefits.
- Logistic partner of Aggreko International Projects for planning operations of the Power Plant installation at 'Las Bambas' Mine Project, in Cuzco-Peru.
- Due to excellent performance on the Project, got promoted to be and transferred to Head Quarters, at Panama.
University Professor
Universidad Nacional Mayor de San Marcos
03.2014 - 07.2015
- Subjects: International Physical Distribution, Containers and packaging.
- Organize workshops at port (DPWorld Callao), airport terminal (Talma S.A.) and bottling plant (Backus-SAB Miller).
3PL Export and Pricing Analyst
Procter & Gamble
02.2013 - 01.2015
- Lead export process of Procter & Gamble for supplying finished goods (Fabric Care & Baby Care) to Chile and Ecuador.
- Resolve incidents & root cause problem solving.
- Manage relationship with Customer and Suppliers.
- Manage cost reports of import & export OPS for saving programs and improvement operations.
- Leadership and support to the team in operation activities.
- Follow up customer invoicing.
Customer Service
Neptunia S.A.
04.2012 - 02.2013
- Manage relationships with clients.
- Solved conflicts and proposed strategies to increase credibility in the company.
- Proposed a plan to improve relationship with clients, knowing and understanding their needs to give a better and proactive post-sales service.
- Coordinated inland carriage, customs and sanitary inspections.
Counter Agent for FedEx
Grupo Scharff
01.2011 - 03.2012
- Provide orientation to customers for Courier and Cargo services, for optimized service.
- Monitor day-to-day status of cargo and customs process.
- Daily customer service.
- Generate savings to the customer by packaging optimization and consolidating different orders. The savings are mainly perceived during transportation and customs process.
International Business Assistant
Andes Investment & Export SAC
08.2010 - 11.2010
- Coordinate the exportation operation process with the logistics partners.
- Provide input to the International Business Manager for supplier's service level.
- Negotiate buying rates with suppliers.
- Elaborate the export documents and provide input to the customer of tracking of shipments, especially for DDP Shipments.
Education
MBA - Management
Universidad Interamericana De Panamá
Panama01.2017
Top Management Specialist - Management
Universidad Interamericana De Panamá
Panama01.2017
Postgraduate - International Postgraduate of Logistics and Operations
Universidad ESAN
Peru01.2013
Bachelor's degree - International Business Management
Universidad Nacional Mayor De San Marcos
Peru01.2012
Skills
- Data-driven strategy development
- Process optimization expertise
- Logistics and supply chain management
- Project Management
- Process Automation
Websites
Certification
- Air Freight Processes and Facts in Maersk
- CAPM: Development Approach & Life Cycle Domain
- CAPM: Stakeholder Performance Domain
- CAPM: Team Performance Domain
- Business Value of the Microsoft Power Platform
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Global Tender Manager - Air LAM/NAM/EUR
A.P. Moller - Maersk
02.2024 - Current
Area Automation Sr | Continuous Improvement
A.P. Moller - Maersk
06.2023 - 02.2024
Area Automation & Workflow Sr
A.P. Moller - Maersk
04.2022 - 06.2023
Automation & Workflow Specialist
A.P. Moller - Maersk
01.2020 - 04.2022
Customer Experience - Central America & Caribbean Area
A.P. Moller - Maersk
01.2019 - 12.2019
Project Implementation & SME Central and South America
A.P. Moller - Maersk
03.2018 - 12.2018
Key Account CS
B/S/H Bosch Siemens Home Appliances
03.2017 - 02.2018
Senior Customer Service Professional (Retail & Consumer goods)
A.P. Moller - Maersk
07.2015 - 02.2017
In-House Project Cargo Customer Service Specialist
Aggreko
02.2015 - 07.2015
University Professor
Universidad Nacional Mayor de San Marcos
03.2014 - 07.2015
3PL Export and Pricing Analyst
Procter & Gamble
02.2013 - 01.2015
Customer Service
Neptunia S.A.
04.2012 - 02.2013
Counter Agent for FedEx
Grupo Scharff
01.2011 - 03.2012
International Business Assistant
Andes Investment & Export SAC
08.2010 - 11.2010
MBA - Management
Universidad Interamericana De Panamá
Top Management Specialist - Management
Universidad Interamericana De Panamá
Postgraduate - International Postgraduate of Logistics and Operations
Universidad ESAN
Bachelor's degree - International Business Management
Universidad Nacional Mayor De San Marcos
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