Summary
Overview
Work History
Education
Skills
Timeline
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Eduardo Garcia

Chicago,IL

Summary

Hardworking and highly motivated professional with a strong work ethic and a passion for driving business performance. Adept at working both independently and collaboratively, and quick to adapt to new processes to meet company objectives. Resourceful and results-driven, with a focus on growth, efficiency, and delivering increased value to both customers and the organization.

Overview

9
9
years of professional experience

Work History

Business Analyst

Bombardier Inc
01.2024 - Current
  • Serve as the primary point of escalation for business-related IT issues across Chicago, Montreal, and Frankfurt, overseeing network and server hardware, including server downtime, internet issues, and other technical disruptions.
  • Generated detailed weekly and monthly reports using advanced Excel functions to track KPIs and operational metrics.
  • Conducted quarterly reviews with key stakeholders and high-level customers to assess performance and identify areas for improvement.
  • Analyzed data from multiple sources to identify trends, optimize processes, and highlight growth opportunities. Presented proposed IT solutions to customers, management, and other stakeholders through written reports and oral presentations.
  • Delivered technical support to 100+ internal users and provided security training for 20 employees.
  • Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.

Senior Programmer Analyst

A.P Moller Maersk
01.2023 - 12.2023
  • Managed seven accounts and conducted quarterly reviews with high-level customers.
  • Created status reports for stakeholders, providing accurate data on performance, transit time, timelines, and resources.
  • Managed a team of five employees; together we supported the accounts by reducing costs, minimizing transit time, and ensuring on-time delivery of packages to customers.
  • Analyzed data from various sources to identify trends, areas for improvement, and opportunities for growth within my accounts.
  • Updated IOPs and SOPs for all accounts and communicated changes to my team.
  • Prioritized tasks effectively based on critical factors such as deadline proximity and impact level, ensuring optimal resource utilization.
  • Reduced operational costs through thorough budget reviews and cost-saving recommendations.
  • Monitored flight schedules to ensure that cargo was shipped in a timely manner.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Operations Supervisor

United Airlines
01.2022 - 12.2022
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Supervised a team of 50+ union employees, ensuring daily operations were executed efficiently and effectively.
  • Trained and onboarded new hires, focusing on key skills, procedures, and performance optimization strategies to drive productivity from day one.
  • Coordinated ramp crew staffing and scheduling for an average of 60 flights per shift, collaborating with multiple departments including Customer Service, GSE, and Gate Planning/Operations.
  • Conducted shift briefings and completed injury, drug test, and accident reports to maintain safety compliance and operational effectiveness.
  • Assigned tasks to ground personnel based on workload, skill sets, and availability to maximize efficiency.
  • Investigated incidents and accidents involving aircraft operations, ensuring compliance with safety regulations and mitigating future risks.
  • Analyzed operational metrics to identify areas for process improvement and optimize workflows.
  • Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.

Assistant Manager

DHL Express
01.2016 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed 57+ union employees with ongoing coaching and mentoring to enhance performance and engagement.
  • Created daily, weekly, and monthly reports on shipment volumes, incurred costs, and other key metrics as required by the management team.
  • Hired, trained, and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Created and maintained detailed records of all incoming and outgoing flights, including cargo manifests.
  • Organized regular meetings with senior management to review and discuss operational performance.
  • Handled departmental scheduling to ensure proper staffing coverage for all shifts.
  • Monitored product import/export processes to verify compliance with regulatory and legal requirements.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure accurate storage and timely distribution of products.
  • Analyzed logistics operations to identify the most cost-effective and efficient transportation methods.
  • Met with potential customers to discuss service offerings and establish new business relationships.
  • Cultivated strong professional relationships with suppliers and key clients to support long-term business development.
  • Collaborated with the sales team to support growth and client development initiatives.

Education

Bachelor of Science - Entrepreneurship And Small Business Mgmt

Johnson & Wales University
Providence, RI
05-2021

Skills

  • Data analysis
  • Decision-making
  • Problem-solving
  • Microsoft Office
  • Service now
  • Team building
  • Account management
  • Client relationship building
  • KPI tracking
  • Microsoft Excel mastery

Timeline

Business Analyst

Bombardier Inc
01.2024 - Current

Senior Programmer Analyst

A.P Moller Maersk
01.2023 - 12.2023

Operations Supervisor

United Airlines
01.2022 - 12.2022

Assistant Manager

DHL Express
01.2016 - 12.2021

Bachelor of Science - Entrepreneurship And Small Business Mgmt

Johnson & Wales University

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Eduardo Garcia