Summary
Overview
Work History
Education
Skills
FIGURE OUT STUFF
Languages
Timeline
Generic

Eduardo Guerrero

Brownsville,TX

Summary

Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems and training users. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 10 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Lead Cable Technician Supervisor

Global Telecommunication Solutions, Inc, GTS
01.2015 - 01.2017
  • Lead team of [Number] [Type] personnel focused on [Area].
  • Formulated plans for improving procedures, training and processes.
  • Calibrated, maintained and operated equipment for maximum performance.
  • Produced documentation on latest updates as well as reports detailing findings and recommendations.
  • Maintained authoritative knowledge through continued education and ongoing training.
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Authored best practices documentation for use in new personnel onboarding processes.
  • Organized system operating procedures to strengthen controls.
  • Improved systems with addition of new features and infrastructure.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Maintained detailed records of all cabling and telecommunications activities and equipment.
  • Developed and implemented plans for installation of new networks and cabling systems.
  • Provided training on use, troubleshooting, and calibration of equipment.
  • Researched and evaluated new technologies for use in cabling and telecommunications systems.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Coordinated installation of new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Researched and recommended network and data communications hardware and software.

Commercial Cable Technician

Beyond Broadband Solutions
08.2011 - 01.2014
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Provided training on use, troubleshooting, and calibration of equipment.
  • Developed and implemented plans for installation of new networks and cabling systems.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Maintained detailed records of all cabling and telecommunications activities and equipment.
  • Researched and evaluated new technologies for use in cabling and telecommunications systems.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed preventive maintenance of telecommunications equipment.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Coordinated installation of new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Read blueprints and schematics to correctly place equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.

Residential Cable Technician

Lobo Telecommunications
01.2010 - 01.2013
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Maintained detailed records of all cabling and telecommunications activities and equipment.
  • Developed and implemented plans for installation of new networks and cabling systems.
  • Provided training on use, troubleshooting, and calibration of equipment.
  • Researched and evaluated new technologies for use in cabling and telecommunications systems.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Performed preventive maintenance of telecommunications equipment.
  • Coordinated installation of new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to deliver quality service.

Education

GED -

BOP
Bastrop, TX
06.2022

Skills

  • System Repairs
  • Technical Architecture
  • Building Codes
  • Active Listening
  • Splice Cable
  • Device Configuration
  • Network Applications
  • Spectrum Analyzer
  • Service Quality
  • Customer Education
  • Cable Pulling
  • Maintaining Clean Work Areas
  • Cable Arrangements
  • Terminating Cables
  • Customer Relations Understanding
  • Preventative Maintenance
  • Quality Control Programs
  • Worksite Safety
  • Construction Operations
  • Safe Equipment Handling
  • Network Operations
  • Field Measurements
  • Customer Inquiries
  • Conduit Bending
  • Telecommunications Systems
  • Telephone Support
  • Quality Improvement
  • Diagnostic Procedures
  • Fiber Testing
  • Test Equipment
  • Detailed Meeting Minutes
  • Equipment Repair
  • User Experience
  • Theater Systems
  • Communications Expertise
  • System Testing
  • Technical Support
  • Dispatch Communication
  • Scissor Lifts
  • Creative Solutions
  • Customer Service
  • Testing Tools
  • Switches and Routers
  • Drill Cutters
  • Interpreting Technical Documentation
  • Work Orders
  • Network Installation
  • System Performance
  • Troubleshooting Abilities
  • Proper Equipment Usage
  • Safety Procedures
  • Remote Programming
  • Instructing Customers

FIGURE OUT STUFF

i like to adapt and over come

Languages

English
Professional Working

Timeline

Lead Cable Technician Supervisor

Global Telecommunication Solutions, Inc, GTS
01.2015 - 01.2017

Commercial Cable Technician

Beyond Broadband Solutions
08.2011 - 01.2014

Residential Cable Technician

Lobo Telecommunications
01.2010 - 01.2013

GED -

BOP
Eduardo Guerrero