Eduardo Kianes
Peachtree City,GA
Summary
Well-qualified, reliable technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
2
2
Language
2
2
English and Spanish
Work History
Learning Specialist
NCR Atleos
04.2022 - Current
- Prepared instructional materials for group and one-on-one use to comply with established curriculum on the following courses; Territory Manager Academy, ATM New Hire, Scalable Recyclable, GBRU, Wincor and Ciena.
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
- Assisted in development of individualized learning plans for student success.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Customer Engineer II
NCR
10.2019 - 03.2022
- Perform work on products and services, specifically POS Equipment; Installations, repairs and replace components on equipment such as PCs, workstations and peripherals, printers, front-end POS systems
- Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
IT Support Consultant
GlobeAir Cargo
02.2018 - 10.2019
- Provide and manage IT support for all domestic locations' networks (CA, FL, NY, IL, DC)
- Device's programming and monitoring, software and hardware installation, NAS server maintenance, remote IT support, internet and local LAN security monitoring and support
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Maintaining and supporting all Cisco devices including Firewall, routers, and switches, in addition of maintaining and supporting all wireless networks and devices.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Director, IT Support Business Development
NCM Supplies Inc.
04.2016 - 12.2017
- Developed and managed company's website, local IT LAN, and wireless networks plus all social media accounts
- Support of all electronic devices (desktop, laptop, monitors, TV screens)
- Developed, redacted, and implemented the proper company's the proper term and condition for sales and purchasing, also developed and implemented the website privacy policy and return/refund/shipping policies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Director, Online Sales and Marketing
HDRepair/Cableite Corporation
08.2014 - 03.2016
- Designed, developed, and host the corporation new online store
- Complete support of all online sales, monitoring inventory levels and keeping up with programming on the site.
- Supervised and collaborated in the planning, and implementation on sales marketing plans and product development programs on new line of broadband products and programs and services such as DirecTV and Vivint.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
VP of Sales
MCR Group, Inc.
05.2009 - 08.2014
- Managed and directed all sales departments and representative partner across the US, Latin America, and Europe
- Supervised aspects of the sales cycle process: initial prospecting, sales presentations, closing new business and maintaining/growing existing accounts
- Overseeing revenues, recruiting, backfilling, train and supervise companies' sales teams, building the sales strategy and sales plan, devising sales tactics, and making sure of creating and selling deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
OEM Account Manager
MCR Group, Inc.
05.2004 - 05.2009
- Developed and maintained OEM accounts for the US territories, cross several industries
- Worked with marketing to create sales programs centered on OEM endorsements, conducts regular business reviews and reporting with major accounts.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Identified partnership opportunities and established favorable business connections.
LATAM Sales Representative
MCR Group, Inc.
05.2000 - 05.2004
- Directed sales for Central and South America broadband operators and distributors including in companies in Miami.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
Education
Associate Degree - Computer And Electronic Engineering
ITT Technical Institute
Fort Lauderdale, FL06.2012
Bachelors Degree - Business Administration
Universidad Interamericana De Puerto Rico
San Juan, PR06.1997
Skills
- CISCO CCTRW and CCTDC certified
- Ciena Engineer Dispatch Services trainer certified
- CSS and HTML trained
- Cybersecurity/AWS trained (ISO 27001)
- ServiceNow, CTIA, A and Microsoft, MSCE trained
- Web programming, design, development, and hosting certified
- Generative AI trained
- Corporate Finance Environmental Social and Governance trained
- Trained on electronics and engineering manufacturing and test equipment
- Fully bilingual Spanish and English speaker certified
- Proficient with multiple computer systems, languages, concepts, and technologies including Windows (Word, Excel, and others), MAC OS, Linux, UNIX, Visual Basic, C, PDF accounting/bookkeeping software solutions designed (ie, QuickBooks)
- ArcGIS trained
- Data Analytics certified
- Product, Quality & Operation Management certified
- Supply Chain, Customer Service Problem Solving & Troubleshooting certified
- Highly skilled in personnel management and performance
- Learning Management Systems
- Multimedia integration
- Classroom Management
- Smartboard
Languages
Spanish
Native or Bilingual
Certification
- Cisco Certified Technician Data Center
- Cisco Certified Technician Routing and Switching
- ICPRI BLS Healthcare Provider
- Udemy CSS + HTML 101
- Linkedin Web Programming Foundations
- Linkedin ISO 27001:2022-Compliant Cybersecurity
- Career Essentials in Cybersecurity by
Microsoft and LinkedIn - Likedin What Is Generative AI
- EF SET Certificate English speaker
- Spanish full course by University of California
- Udemy Program in Learning and Development
- Linkedin Data Analytics for Business Professionals
- Linkedin Product Management First Steps
- PMI Customer Service: Problem-Solving and
Troubleshooting - PMI Quality Management for Operational Excellence
- Linkedin ArcGIS Pro Essential Training
- Linkedin Web Programming Foundations
- PMI ISO 27001:2022-Compliant Cybersecurity
Affiliations
- Georgia High School Association
- Florida High Schools Athletic Association
- Knights Of Columbus
- National Technical Honor Society
Military Service
US Army - Captain (veteran)
Several Locations • 01/1993 - 01/2007
• Responsible (as battery commander) for overseeing, supervise and evaluated troops (200 soldiers) tactical and everyday operations.
• Possessed Federal Government Security Clearance.
• Strategic planning, goal setting, leadership, training, and mentoring, responsible for training and safe keeping of recruits in addition to keeping track and maintaining inventory on equipment and ammunitions.
• Self-motivated, with strong sense of personal responsibility. Skilled at working independently and collaboratively in team environment.
Webmaster/Developer
I am the primary contact for all aspects of a number of organizations website(s), handling a range of responsibilities that may include web design and development, routine site and content maintenance, and various updates to ensure sites align with the goals and objectives these organizations.
- Broward County Basketball Officials Association (BCBOA) - www.bcboaonline.org
- Broward Football Officials Association (BFOA) - www.browardfootballofficials.com
- Broward Baseball Umpires Association (BBUA) - www.bbua.net
- Sugarsand Officials Association - www.sugarsandofficials.com
- Broward County Volleyball Officials Association (BCVOA) - www.bcvoa.org
- Refsgiving - www.refsgiving.org
- Knights of Columbus, Council 8081 - www.kofc8081.org
- Vanluz Photography - www.vanluzphotography.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchWork from home optionPersonal development programsTimeline
Learning Specialist
NCR Atleos
04.2022 - Current
Customer Engineer II
NCR
10.2019 - 03.2022
IT Support Consultant
GlobeAir Cargo
02.2018 - 10.2019
Director, IT Support Business Development
NCM Supplies Inc.
04.2016 - 12.2017
Director, Online Sales and Marketing
HDRepair/Cableite Corporation
08.2014 - 03.2016
VP of Sales
MCR Group, Inc.
05.2009 - 08.2014
OEM Account Manager
MCR Group, Inc.
05.2004 - 05.2009
LATAM Sales Representative
MCR Group, Inc.
05.2000 - 05.2004
Associate Degree - Computer And Electronic Engineering
ITT Technical Institute
Bachelors Degree - Business Administration
Universidad Interamericana De Puerto Rico
Similar Profiles
Meena RedkarMeena Redkar
Business Operations Sr.Analyst-MS Global PMO at NCR Corporation India Pvt Ltd (NCR Atleos)Business Operations Sr.Analyst-MS Global PMO at NCR Corporation India Pvt Ltd (NCR Atleos)
Sheldon SmithSheldon Smith
Customer Engineer II at NCR AtleosCustomer Engineer II at NCR Atleos
Sushil SalviSushil Salvi
Project Manager at NCR AtleosProject Manager at NCR Atleos