Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eduardo Macedo

Coppell,TX

Summary

Problem-solving Quality Assurance Analyst with a strong background in analyzing functional, user experience, and technical requirements throughout the software life cycle. After taking a temporary leave to address a family emergency, which has since been resolved, I am now fully prepared to return to the workforce. During this time, I completed certifications in Programming Foundations: Software Testing/QA and Test Automation Foundations to stay current with industry standards and maintained proficiency in key tools such as Microsoft Office Suite, AS400, and Gainsco Connect. I bring in-depth knowledge of handling procurement, developing, implementing, and maintaining quality and reliability testing systems for organizational development processes. With a focus on strategic planning and decision-making, I excel at initiating positive changes, improving existing processes, and driving continuous improvement to generate outstanding results. Committed to quality and excellence, I am eager to leverage my skills and experience as a Quality Assurance Analyst in recruitment with a highly respected organization focused on building strong internal teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Car Salesman

Texas Auto Sales M.A.
12.2022 - Current
  • Delivered personalized customer service to guide clients through the vehicle purchasing process and meet individual needs and budgets.
  • Consistently met and exceeded monthly sales quotas through proactive prospecting, upselling strategies, and strong product knowledge.
  • Managed financing applications, coordinated with lenders, and facilitated paperwork to ensure smooth transactions.
  • Maintained high customer satisfaction ratings through attentive communication, conflict resolution, and after-sale support.
  • Utilized CRM tools to track leads, follow up with prospects, and schedule test drives.
  • Collaborated with management to implement promotional strategies and improve inventory turnover.

Tech Op Risk Management Sr Officer

JP Morgan
06.2022 - 09.2022
  • Promoting enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Reviewing contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Developing short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Establishing strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes.

Quality Control Specialist

Gainsco Auto Insurance
07.2019 - 06.2022
  • Helps guide our independent agents and Team Marketing Representatives by supporting any escalated issues arising using our GAINSCO systems such as AS400, Gainsco Connect, and PAS.
  • Assists management with implementation of A/R auditing processes to review NSF's, ACH's refunds, refund processing, transfers, auto-pay reports, and waiving fees generated by the system.
  • Ensures agency compliance with internal control procedures by examining applications, discounts, vehicle photos, and additional policy documents.
  • Reviews DOI complaints submitted to GAINSCO and investigated any possible causes to create responses on the company's behalf.
  • Ensures accuracy of state filings through CV-Alir and GEICS by reviewing and submitting requests for POI.

Customer Service Representative

Gainsco Auto Insurance
06.2018 - 07.2019
  • Received callers providing exceptional listening skills to determine the nature of their call to clearly and precisely professionally address their inquiries.
  • Services policies with any/all requests pertaining to endorsements, reinstatements, and cancellations.
  • Assisted Policyholders and independent agents with all operating questions and concerns.
  • Organized customer information and account data for business planning and customer service purposes.
  • Maintained records quality control, continually seeking new ways to improve customer service.
  • Ensured state and company compliance with all policies.

Customer Service Representative (CSR)

Fred Loya Insurance
02.2014 - 07.2015
  • Resolved problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contacted customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.
  • Maintained records quality control, continually seeking new ways to improve customer service.
  • Maintained customer records by updating account information.

Education

High School Diploma -

Lewisville High School
Lewisville, Texas

Skills

  • Organizational Skills
  • Strategic Planning
  • Quality Assurance Expertise
  • Excellent Communication Skills
  • Management Control
  • Excellent Customer Service
  • Friendly and Professional Attitude
  • Conflict Resolution Expert
  • Budgeting Skills
  • Analytical Thinking
  • Excellent Interpersonal Skills
  • Highly Organized Professional
  • Critical Thinking Aptitude
  • Personal Creativity Effectiveness
  • Details-Oriented
  • Time Management Aptitude

Certification

  • Programming Foundations: Software Testing/QA - Meaghan Lewis April 2022
  • Test Automation Foundations - LinkedIn April 2022
  • Completed the Test Automation Foundation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Car Salesman

Texas Auto Sales M.A.
12.2022 - Current

Tech Op Risk Management Sr Officer

JP Morgan
06.2022 - 09.2022

Quality Control Specialist

Gainsco Auto Insurance
07.2019 - 06.2022

Customer Service Representative

Gainsco Auto Insurance
06.2018 - 07.2019

Customer Service Representative (CSR)

Fred Loya Insurance
02.2014 - 07.2015

High School Diploma -

Lewisville High School