Eduardo Macia
Davenport,Florida
Summary
Dedicated professional with positive attitude and strong commitment to providing exceptional customer service in fast-paced environments. Proficient in communication and problem-solving, ensuring smooth and efficient operations. Aiming to enhance passenger experiences and contribute to operational excellence in passenger service role.
Overview
3
3
years of professional experience
Work history
Passenger service agent
Universal Aviation Services
Miami, Florida
11.1995 - 12.1996
- Accelerated check-in process by verifying passenger documents promptly.
- Checked passengers' tickets swiftly to streamline boarding procedures.
- Handled seat allocation tasks efficiently to ensure optimal cabin utilisation.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Organised boarding gates with effective communication skills.
- Managed ticket counter operations diligently for streamlined processes.
Passenger service agent
American Eagle
San Juan, Puerto Rico, Isla verde
04.1994 - 10.1995
- Executed duties at the information desk, offering prompt assistance to travellers.
- Facilitated smooth baggage handling for improved passenger convenience.
- Accelerated check-in process by verifying passenger documents promptly.
- Supported revenue generation efforts through upselling of airline products and services during check-in process.
- Checked passengers' tickets swiftly to streamline boarding procedures.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
Education
A-Levels - Airlines and Tourism
Institute of bank commerce
San Juan, Puerto Rico 01/1993 - 08/1994
A-Levels - Communications and Broadcasting
Sacred Heart University
San Juan, Puerto Rico 09/1988 - 08/1990
Diploma of Higher Education - Art and general studies
Central High School
San Juan, Puerto Rico 05/1986 - 08/1988
Skills
- Travel document verification
- Baggage handling techniques
- International customs rules
- Lost luggage procedures
- Knowledge of immigration policies
- PA announcement delivery
- Seating arrangement strategies
- Flight safety knowledge
- Passenger boarding supervision
- Handling special service requests
- Knowledge of aviation regulations
- Flight check-in
- Multilingual communication
- Check-In system operation
- Check-in processes
- FAA regulations
- Ticketing
Languages
English
Advanced
Spanish
Fluent
Portuguese
Intermediate
References
References available upon request.
Timeline
Passenger service agent
Universal Aviation Services
11.1995 - 12.1996
Passenger service agent
American Eagle
04.1994 - 10.1995
A-Levels - Airlines and Tourism
Institute of bank commerce
01/1993 - 08/1994
A-Levels - Communications and Broadcasting
Sacred Heart University
09/1988 - 08/1990
Diploma of Higher Education - Art and general studies
Central High School
05/1986 - 08/1988
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