Eduardo Martinez
Burnsville,USA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Manufacturing professional brings experience in production, fabrication, and forklift operation. Results-oriented with excellent interpersonal skills.
Industrious professional with high-level competency in assembly and fabrication. Lays out materials to plan workflow and verify supply levels. Excellent understanding of blueprints and work instructions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Fabricator
Altec Industries
Burnsville, North Carolina
11.2023 - Current
- Fabricated metal components using precision tools and equipment.
- Assembled structures according to technical drawings and specifications.
- Inspected finished products for quality and adherence to standards.
- Collaborated with team members to improve production workflows.
- Trained new employees on safe fabrication practices and tool usage.
- Assisted in troubleshooting equipment issues during production runs.
- Used hand tools to position, align and secure product components.
- Measured and marked material for cutting or shaping using measuring tools.
- Installed fabricated items in accordance with drawings and specifications.
- Fitted and aligned parts to fit properly on products.
- Designed and utilized templates to measure and efficiently shape products.
- Disposed of faulty, broken and dirty products and reported losses to supervisors.
- Read and interpreted schematics and drawings for accurate results.
- Created components via Computer Aided Design (CAD) for use in 3D printing and milling applications.
- Maintained a clean and organized workspace for safety compliance.
Produce Associate
Walmart
Rio Grande City, Texas
09.2021 - 10.2023
- Stocked fresh produce and maintained proper inventory levels
- Inspected fruits and vegetables for quality and freshness
- Assisted customers with selecting and purchasing produce items
- Collaborated with team members to ensure efficient workflow
- Monitored product displays for compliance with company standards
- Trained new associates on proper handling of produce items
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Lifted heavy boxes of produce when required during stocking activities.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Prepared cut vegetables and fruits and packaged for purchase.
- Adhered to food safety regulations by following proper storage procedures for all perishables.
- Performed price changes on merchandise according to store policy.
- Ensured that all signage was properly placed, up-to-date, and accurate for pricing information.
Plumber's Assistant
Plumbing Services
Roma, Texas
05.2020 - 08.2022
- Assisted lead plumber with installations and repairs of plumbing systems.
- Maintained tools and equipment for optimal performance and safety.
- Supported customer service by addressing client inquiries effectively.
- Installation of toilets and sinks.
- Prepared job sites by organizing materials and ensuring cleanliness.
- Followed safety protocols to minimize hazards during plumbing tasks.
- Documented work progress and reported findings to senior staff regularly.
- Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
- Installed water and drainage systems for buildings and homes under plumber supervision.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
- Moved and held materials for senior professionals to complete work.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Cut diverse pipe sizes and lengths to prepare for installation.
- Filled piping systems with water and air to test for leaks.
- Filled pipes with sand or resin to prevent distortion for proper installation.
Owner/ Manager
Turtle Pipes
Rio Grande City, USA
03.2013 - 04.2020
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
- Computed sales prices, total purchases and processed payments.
- Described merchandise and explain operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Placed special orders and called other stores to find desired items.
- Recommended merchandise based on customer needs.
- Operated a cash register to process cash, check and credit card transactions.
CSR
Convergys
Pharr, USA
03.2010 - 10.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Properly directed inbound calls in phone queues to improve call flow.
Product Technician
Aarons
San Antonio, USA
03.2008 - 02.2010
- Presented customers with bills and receipts and collected payments for goods delivered.
- Established long-term customer relationships through prompt and courteous service.
- Answered customer questions regarding shipments.
- Verified sales orders before loading and unloading merchandise.
- Loaded and unloaded merchandise at stores and vendor locations.
- Pulled customer tickets to fulfill orders.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Verified the contents of inventory loads against shipping papers.
- Obtained signatures on all invoices and credits.
- Assembled and tested various product lines for quality assurance.
- Trained new technicians on equipment operation and safety protocols.
- Provided technical support for customers with product inquiries or complaints.
- Documented all required information related to repairs and maintenance activities.
Education
High School Diploma -
Weslaco High School
Weslaco, Texas, USASkills
- Active listening skills
- Energetic work attitude
- Inventory control familiarity
- Store maintenance ability
- Top sales performer
- Telephone inquiries specialist
- Customer service expert
- Telecommunication skills
- Adaptive team player
- Opening/closing procedures
- Strong problem solving ability
- Multi-Task
- Documentation
- Creative problem solving
- Research
- Writing
- Telephone skills
- Metal fabrication
- Technical drawing interpretation
- Quality inspection
- Customer service
- Inventory management
- Team collaboration
- Training and mentorship
- Problem solving
- Attention to detail
- Communication skills
- Workflow improvement
- Time management
- Measurements
- Job order prioritization
- Sheet metal work
- Material prepping
- Machinery set up
- Inspection procedures
- Measurement tools
- Troubleshooting
- Manual machining
- Fabrication
- Machinery operation
- Teamwork and collaboration
Languages
- English
- Spanish
Timeline
Fabricator
Altec Industries
11.2023 - Current
Produce Associate
Walmart
09.2021 - 10.2023
Plumber's Assistant
Plumbing Services
05.2020 - 08.2022
Owner/ Manager
Turtle Pipes
03.2013 - 04.2020
CSR
Convergys
03.2010 - 10.2016
Product Technician
Aarons
03.2008 - 02.2010
High School Diploma -
Weslaco High School