Summary
Overview
Work History
Education
Skills
Personal Information
References Available
Volunteer Experience
Timeline
Generic

Eduardo Mathew

Summary

Determined Community Liaison aiming to leverage over 5 years of experience providing positive community contributions to engage and inform community members. Personable and driven with passion for perpetuating UnitedHealth Group's mission and values.

Overview

18
18
years of professional experience

Work History

Community Outreach Representative

Landmark Health (Optum/UHG)
09.2022 - 02.2024
  • Facilitated community outreach to expand participation and support.
  • Led group discussions and activities to meet different community needs.
  • Helped bring East Michigan market to production by supporting team and acting as interim lead and trainer.
  • Promoted public health initiatives by collaborating with healthcare providers to offer free screenings and information sessions.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Supported productivity increase and business growth through new hire training and mentoring.

Engagement Specialist II

AbleTo, Inc. (Optum/UHG)
11.2021 - 09.2022
  • Triaged inbound crisis calls and routed to on-call mental health provider
  • Connected clients with appropriate support networks, promoting long-term recovery and social integration.
  • Participated in professional development opportunities related to evolving best practices in mental health advocacy, enhancing knowledge base and skillset.

Manufacturing Associate

Terumo Blood Component Technology
06.2020 - 02.2021
  • Assembled medical equipment used in dialysis and plasmapheresis, performed quality control checks in a clean room environment
  • Worked closely with on-site mechanical engineers and design engineers to resolve manufacturing issues.
  • Developed strong working relationships with colleagues, fostering a positive team environment that facilitated open communication and collaboration on projects.
  • Made sure that products were produced on time and are of good quality.

Co-Host

Self-Employed (Airbnb)
12.2015 - 05.2017
  • Developed strong relationships with guests. Hosted skiers from all over the globe.

Lab Assistant

Research Lab at UTSA
01.2010 - 05.2014
  • Assisted in performing biochemistry research experiments.
  • Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
  • Analyzed data to create and organize graphs, charts and documents for publications and presentation.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.

College Math and Science Tutor

Part-Time Self-Employed
01.2010 - 05.2014
  • Tutored students in Biology, Chemistry, and Math, developing effective learning strategies.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Strengthened students'' critical thinking abilities by guiding them through problem-solving processes and encouraging them to make connections between concepts.

Call Center Operator

InfoNXX
05.2007 - 08.2009
  • Call center work consisting mostly of answering 411 calls from nationwide operator requests.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided exemplary customer service, earning recognition as a top performer for multiple consecutive months.

CNA

Nurses Etc. Staffing Agency
03.2007 - 05.2008
  • Assisted in providing patient care in long term care facilities and private homes.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Cashier

Sun Harvest Market
01.2006 - 05.2007
  • Provided excellent customer service and familiarity with grocery and supplemental products.
  • Upsold additional products and services to customers, increasing revenue.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

Bachelor of Science - Cellular And Molecular Biology

University of Texas At San Antonio
San Antonio
12.2014

Skills

  • Communication
  • Critical Thinking
  • Adaptability
  • Creativity
  • Problem-Solving
  • Willing to learn and Innovative
  • Leadership-oriented and Team-Spirited
  • Reliability
  • Time Management
  • Conflict Resolution
  • Detail-oriented & analytical
  • MS Office (Word, Excel, Outlook, Powerpoint, Teams)
  • Medical, Scientific, and Technical Writing
  • Understanding and knowledge of human biology, physiology, and concepts of medicine, health, mental health, community and public health, and medical terminology
  • Bilingual (Spanish)
  • Quality Assurance & Quality Control
  • Report Preparation
  • Progress Evaluations
  • Project Leadership
  • Staff education and training
  • Oral communication
  • Medical software
  • Community Engagement
  • Documentation Management

Personal Information

Married to my wife of 14 years and have one 4 year old son.

My hobbies include skiing, snowboarding, biking, hiking, camping, international travel, philosophy, financial markets, sciences.

References Available

Upon Request

Volunteer Experience

  • Corazon Clinic, Volunteer, 2012, 2014, As a volunteer at the Corazon Clinic, a Sunday morning clinic for homeless individuals, I conducted patient interviews, gathered medical histories, conducted routine physical examinations, provided counseling on care options and local resources, and even contributed to differential diagnoses and medication distribution through our makeshift pharmacy. This experience was pivotal in shaping my career path.
  • San Antonio AIDS Foundation, Volunteer, 2010, 2012, At the San Antonio AIDS Foundation, I volunteered by providing patient meals, companionship, and participating in facility renovation projects. This non-profit organization housed individuals profoundly affected by HIV infection, many of whom lacked family or caregivers. This volunteering experience instilled in me a profound empathy for those facing extreme adversity and deepened my understanding of the preventive dimensions of healthcare.

Timeline

Community Outreach Representative

Landmark Health (Optum/UHG)
09.2022 - 02.2024

Engagement Specialist II

AbleTo, Inc. (Optum/UHG)
11.2021 - 09.2022

Manufacturing Associate

Terumo Blood Component Technology
06.2020 - 02.2021

Co-Host

Self-Employed (Airbnb)
12.2015 - 05.2017

Lab Assistant

Research Lab at UTSA
01.2010 - 05.2014

College Math and Science Tutor

Part-Time Self-Employed
01.2010 - 05.2014

Call Center Operator

InfoNXX
05.2007 - 08.2009

CNA

Nurses Etc. Staffing Agency
03.2007 - 05.2008

Cashier

Sun Harvest Market
01.2006 - 05.2007

Bachelor of Science - Cellular And Molecular Biology

University of Texas At San Antonio

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Eduardo Mathew