Santiago Toromoreno
Montclair,NJ
Summary
Political Science student at Rutgers University with experience in high-volume customer service, retail operations, and community outreach. Skilled in communication, conflict resolution, team collaboration, and fast-paced operational environments. Proven ability to assist diverse customers, solve problems efficiently, and maintain professionalism under pressure. Seeking to contribute strong customer service and operational support skills in an airport operations environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Outreach Representative
NJ Department of Human Services
Belleville, NJ
01.2026 - 05.2026
- Conducted community outreach regarding state healthcare programs and EBT skimming prevention initiatives
- Educated residents on public assistance resources and fraud awareness
- Communicated professionally with diverse populations in residential communities
- Distributed informational materials and answered questions regarding state-supported services
Team Member
Target
03.2025 - 12.2025
- Assisted customers with purchases, store navigation, and issue resolution in a high-volume retail environment
- Supported operational efficiency through inventory management and organized merchandising
- Collaborated with team members and leadership to maintain customer service and operational standards
- Demonstrated reliability, punctuality, and adaptability across varying shift schedules
Sales Associate
AutoZone
Newark, NJ
01.2024 - 10.2025
- Delivered customer support in a fast-paced retail environment by assisting customers with automotive products and troubleshooting needs
- Resolved customer concerns while maintaining professionalism and strong communication
- Supported daily operations through inventory organization, merchandising, and teamwork
- Maintained dependability and flexibility in a high-traffic customer service setting
Barista
Starbucks
Belleville, NJ
07.2022 - 08.2023
- Delivered efficient customer service in a high-volume, fast-paced environment
- Managed multiple responsibilities simultaneously while maintaining accuracy and professionalism
- Worked collaboratively with team members to ensure smooth operations during peak business hours
- Handled customer concerns calmly and effectively to maintain positive guest experiences
Education
Bachelor of Science - Political Science
Rutgers University
New Brunswick, NJ05.2029
Skills
- Customer Service
- Team Leadership
- Conflict Resolution
- Fast-Paced Operations
- Communication
- Team Collaboration
- Problem Solving
- Inventory Management
- Microsoft Office
- Adaptability
- Time Management
- Bilingual: English & Spanish
Certification
- CDT - Certified Dental Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Community Outreach Representative
NJ Department of Human Services
01.2026 - 05.2026
Team Member
Target
03.2025 - 12.2025
Sales Associate
AutoZone
01.2024 - 10.2025
Barista
Starbucks
07.2022 - 08.2023
Bachelor of Science - Political Science
Rutgers University