Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

KRIS M. WARD

Ocala,FL

Summary

Knowledgeable and dedicated customer service-oriented professional with 26 years of extensive experience in the service and hospitality industry. Versatile in functioning independently and in a team-based environment. Strong ability in multi-tasking and navigating through different systems simultaneously. Articulate, energetic and results-driven with exemplary passion for developing relationships, cultivating partnerships and closing on business opportunities.

Overview

26
26
years of professional experience

Work History

Community Outreach Representative

Our Place
Spokane, WA
06.2021 - Current
  • Provide support to more than 800 people weekly and connect them to community resources when necessary.
  • Lead cook for 30 volunteers weekly.

Strategic Communications Consultant

KD & Associates, LLC
03.2012 - Current
  • Serve as consultant for TV, Radio and Social media campaigns.
  • Negotiate and buy media on behalf of small business clients.
  • Ensure campaigns are consistent in messaging and brand imaging.

Business Development Manager

Residence Inn By Marriott
Spokane Valley, WA
03.2016 - 11.2018
  • Developed and maintained client relationships - resulting in growing business by 112%.
  • Resolved staff and customer conflicts through actively listening, empathizing and incorporating identifiable personal life experiences which de-escalated situations - resulting in desirable and successful outcomes.
  • Identified customers' needs, priorities and pain points expeditiously, resulting in closing.
  • Ensured production from Top 50 accounts during transitions of take-overs by multiple management companies by providing superior customer service and account management.
  • Increased profits by 56% during need period through consultative sales strategies.

Senior Account Manager

Summit Media, LLC
Honolulu, HI
08.2013 - 10.2015
  • Key Achievements: Recognized as Top Seller; grew key accounts from $2K/yr to $60K/yr and $75K/yr to $350K/yr.

Senior Advertising Consultant

Pacific Business News
Honolulu, HI
08.2008 - 10.2011
  • Key Achievements: Recognized as Top Seller, grew profit gains by 35% from previous year, increased single account by 42%.

Communications Specialist

Solution Engineering Of Hawaii
Honolulu, HI
01.2011 - 09.2011
  • Key Achievement: Worked with high level officers in developing management matrices to improve effectiveness and efficiency with government funding and increased funding by 8%.

Sales Manager

Waikiki Beach Marriott Resort & Spa
Honolulu, HI
08.2002 - 08.2008
  • Key Achievements: Recognized as Top Seller, grew assigned markets from $700K to $3.2M, received Golden Circle Award for top sales performance.

Education

Bachelor of Arts - Communication

Hawaii Pacific University
  • Communications & Adult Continuing Education National Honor Societies, Member of Lambda Pi Eta & Alpha Sigma Lambda, Dean's List, President's Host, and President of Akamai Advertising Agency.

Skills

  • Assist People to Achieve Desired Outcome
  • Effective Communication
  • Results Driven
  • Service Excellence Focused
  • Exceeds Customer Expectations
  • Strong Multi-Tasking Skills
  • Articulate, Customer Focused and Empathetic
  • Customer Needs Assessments

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Community Outreach Representative - Our Place
06.2021 - Current
Business Development Manager - Residence Inn By Marriott
03.2016 - 11.2018
Senior Account Manager - Summit Media, LLC
08.2013 - 10.2015
Strategic Communications Consultant - KD & Associates, LLC
03.2012 - Current
Communications Specialist - Solution Engineering Of Hawaii
01.2011 - 09.2011
Senior Advertising Consultant - Pacific Business News
08.2008 - 10.2011
Sales Manager - Waikiki Beach Marriott Resort & Spa
08.2002 - 08.2008
Hawaii Pacific University - Bachelor of Arts, Communication

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KRIS M. WARD