Eduardo Moreno
Novato,CA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Meticulous Money Handler with reliable eye for detailed counts and distribution of large cash deposits. Aware and thoughtful cashier with dedication to detailed oversight of cashier operations and patience despite often convoluted accounting procedures. Collaborative team member with trust and leadership in following regulated protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Target
Novato, CA
09.2020 - Current
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Monitored and supported proper electronic shelf label signage.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
Night Stocker
Costco
Novato , CA
08.2023 - 12.2023
- Received and unpacked deliveries of store merchandise.
- Operated pallet jacks and forklifts to move products throughout warehouse.
- Assisted customers with locating items in the store or on the sales floor.
- Rotated stock regularly to ensure freshness of items on display.
- Provided customer service assistance when needed during late night hours.
- Adhered to company safety policies while working around heavy machinery and equipment.
Member Service Associate
Redwood Credit Union
San Rafael, CA
09.2023 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Maintained accurate records of all transactions within the branch's database system.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Lead
Gap Inc., Gap Factory
Novato, CA
06.2020 - 12.2022
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained daily inventory to facilitate successful material distribution.
Education
High School Diploma -
San Marin High School
Novato, CA06.2022
Some College (No Degree) - Accounting And Finance
Santa Rosa Junior College
Santa Rosa, CASkills
- Salesmanship
- Safe Food Handling
- Heavy Lifting
- Crew Leadership
- Teamwork and Collaboration
- Time Management
- Customer Service
- Problem-Solving
- Store Opening and Closing
- Inventory Counts
- Performance Improvement
- Cash Handling
- Flexible Schedule
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Promoted from Sales Associate to Team Lead, in less than 12-months.
Certification
- Tax Return Training - 2022
Timeline
Member Service Associate
Redwood Credit Union
09.2023 - Current
Night Stocker
Costco
08.2023 - 12.2023
Team Member
Target
09.2020 - Current
Lead
Gap Inc., Gap Factory
06.2020 - 12.2022
High School Diploma -
San Marin High School
Some College (No Degree) - Accounting And Finance
Santa Rosa Junior College
- Tax Return Training - 2022