Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Eduardo Novoa

Eduardo Novoa

Gardena,CA

Summary

Dynamic leader with proven success at Exer Urgent Care, enhancing team performance and customer satisfaction through effective training and mentoring. Skilled in facility management and team collaboration, I spearheaded initiatives that significantly increased enrollment numbers. Expert in leveraging audit methodologies at Sam's Club to mitigate risks, demonstrating adaptability and a results-driven approach.

Overview

27
27
years of professional experience

Work History

Center Lead

Exer Urgent Care
01.2020 - Current
  • Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
  • Directed marketing efforts aimed at raising awareness about services offered at the center, resulting in increased enrollment numbers over time.
  • Devised cross-training matrix to provide adequate backup for positions.
  • Collaborated with stakeholders to design various programs that catered to the diverse needs of clients at the Center.
  • Safeguarded funds, equipment and facilities.
  • Oversaw the maintenance of facilities infrastructure, proactively addressing any potential issues that could impact operations or client experience negatively.
  • Conducted regular staff meetings to obtain feedback on important issues.
  • Increased customer satisfaction through exceptional service delivery and timely resolution of issues.
  • Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth.
  • Led strategic planning initiatives focused on identifying new opportunities for program development or expansion.

Audit Lead

Sam's Club
08.1997 - 01.2020
  • Identified potential fraud risks through thorough analysis of financial data and documentation.
  • Managed continuity and successful delivery of functional services to users throughout organization.
  • Maintained up-to-date knowledge on industry trends, legislation changes, and best practices related to auditing standards.
  • Enhanced audit efficiency by implementing risk-based audit procedures and methodologies.
  • Evaluated the effectiveness of implemented solutions post-audit, ensuring ongoing compliance with recommendations.
  • Led a team of auditors, fostering collaboration and promoting professional development among team members.
  • Planned, developed, and coordinated cost-effective department operations to meet current and future business needs within organization.

Education

No Degree - Liberal Arts And Sciences

Cal State Dominguez Hills
Carson, CA

Associate of Science - Liberal Arts And General Studies

El Camino College
06.2001

High School Diploma -

Bishop Montgomery High School
Torrance
06.1996

Skills

  • Staff Development
  • Training and mentoring
  • Space organization
  • Parent Communication
  • Training and coaching
  • Team Development
  • Facility Management
  • Emergency Response
  • Program Management
  • Staff evaluations
  • Vendor Relations
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Reliability
  • Excellent Communication
  • Team Leadership
  • Adaptability and Flexibility
  • Effective Communication
  • Active Listening
  • Team Collaboration

Additional Information

Computer skills- Excel, Microsoft

EMR Systems- Codonix and Experity

Fluent in Spanish

Languages

Spanish
Full Professional

Timeline

Center Lead

Exer Urgent Care
01.2020 - Current

Audit Lead

Sam's Club
08.1997 - 01.2020

No Degree - Liberal Arts And Sciences

Cal State Dominguez Hills

Associate of Science - Liberal Arts And General Studies

El Camino College

High School Diploma -

Bishop Montgomery High School

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Eduardo Novoa