Eduardo Novoa
Gardena,CA
Summary
Dynamic leader with proven success at Exer Urgent Care, enhancing team performance and customer satisfaction through effective training and mentoring. Skilled in facility management and team collaboration, I spearheaded initiatives that significantly increased enrollment numbers. Expert in leveraging audit methodologies at Sam's Club to mitigate risks, demonstrating adaptability and a results-driven approach.
Overview
27
27
years of professional experience
Work History
Center Lead
Exer Urgent Care
Rolling Hills Estates, CA
01.2020 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Directed marketing efforts aimed at raising awareness about services offered at the center, resulting in increased enrollment numbers over time.
- Devised cross-training matrix to provide adequate backup for positions.
- Collaborated with stakeholders to design various programs that catered to the diverse needs of clients at the Center.
- Safeguarded funds, equipment and facilities.
- Oversaw the maintenance of facilities infrastructure, proactively addressing any potential issues that could impact operations or client experience negatively.
- Conducted regular staff meetings to obtain feedback on important issues.
- Increased customer satisfaction through exceptional service delivery and timely resolution of issues.
- Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth.
- Led strategic planning initiatives focused on identifying new opportunities for program development or expansion.
Audit Lead
Sam's Club
Fullerton, CA
08.1997 - 01.2020
- Identified potential fraud risks through thorough analysis of financial data and documentation.
- Managed continuity and successful delivery of functional services to users throughout organization.
- Maintained up-to-date knowledge on industry trends, legislation changes, and best practices related to auditing standards.
- Enhanced audit efficiency by implementing risk-based audit procedures and methodologies.
- Evaluated the effectiveness of implemented solutions post-audit, ensuring ongoing compliance with recommendations.
- Led a team of auditors, fostering collaboration and promoting professional development among team members.
- Planned, developed, and coordinated cost-effective department operations to meet current and future business needs within organization.
Education
No Degree - Liberal Arts And Sciences
Cal State Dominguez Hills
Carson, CAAssociate of Science - Liberal Arts And General Studies
El Camino College
06.2001
High School Diploma -
Bishop Montgomery High School
Torrance06.1996
Skills
- Staff Development
- Training and mentoring
- Space organization
- Parent Communication
- Training and coaching
- Team Development
- Facility Management
- Emergency Response
- Program Management
- Staff evaluations
- Vendor Relations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- Team Leadership
- Adaptability and Flexibility
- Effective Communication
- Active Listening
- Team Collaboration
Additional Information
Computer skills- Excel, Microsoft
EMR Systems- Codonix and Experity
Fluent in Spanish
Languages
Spanish
Full Professional
Timeline
Center Lead
Exer Urgent Care
01.2020 - Current
Audit Lead
Sam's Club
08.1997 - 01.2020
No Degree - Liberal Arts And Sciences
Cal State Dominguez Hills
Associate of Science - Liberal Arts And General Studies
El Camino College
High School Diploma -
Bishop Montgomery High School