ANNA CORTINAS
Corpus Christi,Texas
Summary
Knowledgeable Enrollment Advisor adept at helping students with applications and admissions. Detail-oriented and disciplined with excellent communication and multitasking abilities. Ready to bring 4 years' experience and take on a challenging new role. Focused on meeting or exceeding enrollment and retention goals. Results-driven and proactive with a good understanding of reporting tools, financial assistance and available resources.
Overview
5
5
years of professional experience
Work History
Center Lead
Education to Employment Partners - Coastal Compass Education and Career Resource Center
12.2023 - 02.2024
- Assisted manager with administrative and project management
- Thoroughly provided postsecondary enrollment and career guidance
- Supportively trained and mentored team members and visiting partners.
Lead Navigator
Education to Employment Partners - Recapture Your Dream Program
12.2022 - 12.2023
- Led a team of 5 navigators in outreach and recruitment
- Monitored performance and generated weekly and monthly Salesforce reports
- Increased outreach response rate by over 75% and program enrollment by over 35%.
Eligibility Specialist (REMOTE)
AMA Consulting Group LLC - New Jersey Emergency Rental Assistance Program
09.2021 - 06.2022
- Reviewed, processed, and approved subsidized housing applications
- Educated applicants/participants on requirements and obligations
- Collaborated with internal/external personnel.
Career Navigator (HYBRID-CONTRACT)
Education to Employment Partners - Recapture Your Dream Program
07.2020 - 09.2021
- Recruited stop-out students for postsecondary completion
- Performed needs evaluations and provided direct-service assistance for re-enrollment
- Conducted and documented 90-100 cold calls per day.
Program Support Assistant
Educating Children's Future Community Center - After School Tutoring Program
01.2020 - 03.2020
- Supervised activities between program participants and mentors
- Monitored computer aided learning program
- Tutored 3rd through 4th grader students in reading to prepare for STAAR.
Career Counselor
Workforce Solutions Coastal Bend - Workforce Innovation and Opportunity Act (WIOA)
12.2018 - 04.2019
- Performed case management for 60+ WIOA program participants
- Conducted comprehensive assessments and created individual employment plans
- Performed heavy data entry with integrity and accuracy.
Program Support Specialist
Workforce Solutions Coastal Bend - Workforce Innovation and Opportunity Act (WIOA)
10.2018 - 12.2018
- Managed support service requests utilizing The Workforce Information System of Texas (TWIST)
- Reviewed counselor case notes for accuracy and completeness
- Organized and prepared support service packets for approval using electronic filing system.
Education
Bachelor of Arts in Multidisciplinary Studies -
University of Texas at San Antonio
San Antonio, TX05.2026
Skills
- Exemplary Customer Service
- Customer Relationship Management (CRM)
- Data Management and Data Integrity
- Professional Verbal and Written Communication
- Microsoft Office/Outlook and Adobe Applications
- Confident Speaker
- High Computer Proficiency
- Time Management and Organizational
- Diligent Multitasker
- Emotional Intelligence
Timeline
Center Lead
Education to Employment Partners - Coastal Compass Education and Career Resource Center
12.2023 - 02.2024
Lead Navigator
Education to Employment Partners - Recapture Your Dream Program
12.2022 - 12.2023
Eligibility Specialist (REMOTE)
AMA Consulting Group LLC - New Jersey Emergency Rental Assistance Program
09.2021 - 06.2022
Career Navigator (HYBRID-CONTRACT)
Education to Employment Partners - Recapture Your Dream Program
07.2020 - 09.2021
Program Support Assistant
Educating Children's Future Community Center - After School Tutoring Program
01.2020 - 03.2020
Career Counselor
Workforce Solutions Coastal Bend - Workforce Innovation and Opportunity Act (WIOA)
12.2018 - 04.2019
Program Support Specialist
Workforce Solutions Coastal Bend - Workforce Innovation and Opportunity Act (WIOA)
10.2018 - 12.2018
Bachelor of Arts in Multidisciplinary Studies -
University of Texas at San Antonio
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