Roman Pena

• Monitored employee performance for compliance with regulations and policies.
• Supervised field operations teams to complete projects within established timelines.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Presented weekly and monthly performance reports to demonstrate team progress.
• Met with customers to resolve issues and build productive relationships.
• Planned and scheduled field activities according to set timelines and order of operations.
• Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
• Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
• Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
• Evaluated performance and progress, and made proactive adjustments.
• Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.

• Improved customer satisfaction by providing timely and efficient transportation services.
• Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
• Kept completely clean driving record with no reportable incidents.
• Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
• Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
• Picked up loads and secured properly to maintain safety and avoid damaging products.
• Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
• Maintained Type endorsement without lapse.
• Completed routes efficiently and according to compliance rules.
• Delivered exceptional service by promptly addressing passenger concerns and requests.

• Deliverers on time

• Crude oil testing

• Safety Standards and Compliance