Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Lucid

Greenwood,IN

Summary

Dynamic and compassionate professional with experience at Optum Primary Care, excelling in patient-focused care and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional service and effective communication. Skilled in EMR systems and vital sign monitoring, fostering trust and safety in healthcare environments.


Diligent instructional assistant with background in supporting classroom activities and administrative tasks. Known for effectively assisting in lesson planning and student engagement. Demonstrated ability in managing classroom dynamics and providing individualized support.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Teaching Assistant

Central Nine Career Center / Adult Education
08.2023 - Current
  • Assisted in managing classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Assist students with learning required skills.

Patient Service Representative / CCMA

Optum Primary Care
08.2005 - 03.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled referrals and prior authorizations for patients for diagnostic testing and medication.
  • Handled patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Used NextGen to schedule appointments.

Caregiver

Our Lady of Greenwood Catholic School
08.1998 - 05.2005
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Made sure each child was signed in properly and signed out when parent(s) came to pick up child.
  • Assisted children with homework needs, as needed.
  • Provided snacks each day.
  • Outdoor recess was provided, weather permitting.
  • Addressed parent(s) and principal, if there was a behavioral issue, to come up with a plan to support the child.

Education

Medical Assisting

Central Nine Career Center / Adult Education
Greenwood, IN
05-2023

General Studies

Edinburgh Community School Corporation
Edinburgh, IN
05-1986

Skills

  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • EMR / EHR
  • Clinical documentation
  • Patient-focused care
  • Patience and empathy
  • Child supervision
  • CPR training

Certification

I am a clinical certified medical assistant.

I am a CPR Instructor.

Timeline

Teaching Assistant

Central Nine Career Center / Adult Education
08.2023 - Current

Patient Service Representative / CCMA

Optum Primary Care
08.2005 - 03.2025

Caregiver

Our Lady of Greenwood Catholic School
08.1998 - 05.2005

Medical Assisting

Central Nine Career Center / Adult Education

General Studies

Edinburgh Community School Corporation

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