Eduardo Pastenes
Dallas
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
7
7
years of professional experience
Work History
DEALERSHIP SERVICE ADVISOR AND PARTS ADVISOR
AutoWebExpo
09.2025 - Current
- Facilitated effective communication between customers and service technicians.
- Managed customer inquiries, providing timely and informative responses.
- Recommended service options based on customer needs and vehicle conditions.
- Coordinated service scheduling to optimize workflow efficiency.
- Developed process improvements to enhance service delivery and customer satisfaction.
- Oversaw inventory management for parts and supplies, ensuring availability for service needs.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
AUTO DEALERSHIP PORTER AND PHOTOGRAPHER
Hiline Motors
02.2023 - 09.2025
- Managed daily transportation of Luxury vehicles with safety measures and timely delivery.
- Assisted in maintaining cleanliness and organization of lobby and common areas.
- Trained new porters on safety protocols and efficient handling of luggage.
- Monitored inventory levels of cleaning supplies and equipment for operational efficiency.
- Collaborated with maintenance team to report and resolve facility issues promptly.
- Provided exceptional customer service by addressing guest inquiries and requests effectively.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
WAREHOUSE ASSOCIATE
Scout design studio
Dallas
09.2022 - 01.2023
- Examined packages and goods for damage and notified vendors of replacement needs.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Used pallet jacks to move items to and from warehouse locations.
- Collected stock location orders and printed requests to maintain inventory control.
- Operated forklifts to fill or empty overhead spaces.
- Updated inventory and production information using warehouse management systems and scanner guns.
TAKE-OUT SERVER
Buca Di Beppo
Frisco
02.2021 - 09.2022
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
HOSTESS
Outback Steakhouse
Frisco
01.2019 - 10.2020
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phones promptly to record and confirm reservations.
Education
High School Diploma - Mechanic
Plano West Senior High School
Plano, TXGraduate Certificate - Computer Programming
Control4 Education Center @ Lone Peak Center
Draper, UTSkills
- Strong work ethic
- Excellent communication
- Customer service
- Multitasking and organization
- Computer skills
- Vehicle assessment
- Listening skills
- Data entry
Timeline
DEALERSHIP SERVICE ADVISOR AND PARTS ADVISOR
AutoWebExpo
09.2025 - Current
AUTO DEALERSHIP PORTER AND PHOTOGRAPHER
Hiline Motors
02.2023 - 09.2025
WAREHOUSE ASSOCIATE
Scout design studio
09.2022 - 01.2023
TAKE-OUT SERVER
Buca Di Beppo
02.2021 - 09.2022
HOSTESS
Outback Steakhouse
01.2019 - 10.2020
High School Diploma - Mechanic
Plano West Senior High School
Graduate Certificate - Computer Programming
Control4 Education Center @ Lone Peak Center