Jeremy Palma
2629 Nw Juanita Place ,Cape Coral
Summary
Proven track record at Ocean Mazda West Kendall, enhancing customer satisfaction and exceeding sales targets through expert vehicle assessment and exceptional communication. Skilled in multitasking and fluent bilingualism, I successfully managed complex customer complaints and streamlined parts ordering, achieving significant efficiency improvements. Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
3
3
years of professional experience
Work History
Service Advisor and Parts Back Counter
Ocean Mazda West Kendall
2023.04 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased sales by proactively recommending related products or services based on customer needs.
- Utilized computer software to track orders, update inventory, and generate reports for management review.
- Streamlined the parts ordering process for increased accuracy and quicker turnaround times.
- Trained new Parts Department Associates in company policies, procedures, and best practices.
- Enhanced customer satisfaction by efficiently managing parts orders and inventory.
- Conducted regular inventory audits to prevent discrepancies and maintain accurate records.
- Collaborated with service technicians to quickly identify needed parts and expedite repairs.
- Resolved customer complaints professionally to maintain a positive reputation for the department.
- Ordered parts from various distributors to fulfill demands.
Car Porter
Ocean Mazda Doral
2022.10 - 2023.04
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
- Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
- Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
Pest Control Technician
On Demand Pest Control
2021.09 - 2022.10
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Education
High School Diploma -
Palm Glades Preparatory Academy High School
Miami, FL07.2018
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Listening Skills
- Strong Work Ethic
- Excellent Communication
- Attention to Detail
- Team player mentality
- Technical knowledge
- Handling Customer Complaints
- Data Processing
- Warranty Claims Process Management
- Fluent Bilingualism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor and Parts Back Counter
Ocean Mazda West Kendall
2023.04 - Current
Car Porter
Ocean Mazda Doral
2022.10 - 2023.04
Pest Control Technician
On Demand Pest Control
2021.09 - 2022.10
High School Diploma -
Palm Glades Preparatory Academy High School
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