Kathy Vargas
Yerington,NV
Summary
At Wild West Chevrolet, I excelled as a Service Advisor/Parts Counter Person, leveraging my strong work ethic and computer skills to surpass monthly sales targets. My expertise in vehicle assessment and commitment to customer service significantly enhanced customer satisfaction and loyalty, fostering a trust-based relationship and contributing to repeat business.
Knowledgeable Maintenance with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
20
20
years of professional experience
Work History
Service Advisor/Parts Counter Person
Wild West Chevrolet
Yerington, NV
07.2021 - 02.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
Master Technician
AutoNation Honda Costa Mesa
07.2013 - 06.2020
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.
Master Technician
Weir Canyon Acura/Honda
Anaheim
08.2005 - 06.2013
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
Education
MASTER AUTO TECH - AUTO REPAIR/MAINTANCE
DMC
Placentia, CA03.1991
High School Diploma -
Santiago High School
Orange, CA06.1985
Skills
- Customer service
- Invoice processing
- Computer skills
- Goal setting
- Multitasking and organization
- Vendor relations
- Vehicle assessment
- Improving customer satisfaction
- Strong work ethic
- Promotional planning
Accomplishments
- Built productive, successful team using key training and development strategies.
- Improved monthly sales by 80%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Professional Working
Timeline
Service Advisor/Parts Counter Person
Wild West Chevrolet
07.2021 - 02.2025
Master Technician
AutoNation Honda Costa Mesa
07.2013 - 06.2020
Master Technician
Weir Canyon Acura/Honda
08.2005 - 06.2013
High School Diploma -
Santiago High School
MASTER AUTO TECH - AUTO REPAIR/MAINTANCE
DMC