Angela Estes
Niles,OH
Summary
Dedicated, quick learning, and efficient worker with vast knowledge in several fields seeking a fast paced and challenging position.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
29
29
years of professional experience
Work History
Parts Counter Person
JohnnyK's Powersports
Niles, OH
01.2025 - Current
- Assisted customers in locating and selecting parts for various powersports vehicles.
- Processed orders and maintained accurate inventory records for parts and accessories.
- Provided expert advice on part compatibility and installation procedures to customers.
- Organized the parts department layout for efficiency and easy access to products.
- Conducted regular stock checks to identify discrepancies and maintain inventory accuracy.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Processed customer orders for automotive parts, supplies and tools.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Researched parts availability, pricing and delivery times.
- Verified stock to ensure accuracy of inventory records.
- Assisted customers with parts selection and ordering.
- Maintained accurate records of all transactions including sales receipts, credit card charges and cash payments.
- Participated in regular staff meetings to discuss new products, promotions and customer feedback.
- Responded promptly to customer inquiries via telephone, email, or chat applications.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed complimentary services, battery installation, testing and wiper installations.
- Communicated product expertise and department process improvements to meet organizational goals.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Used POS systems to receive payment or obtain credit authorization.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
E-Commerce Sales Coordinator
JohnnyK’s Powersports
Niles, OH
05.2023 - Current
- Coordinated e-commerce product listings across multiple online platforms.
- Managed inventory updates to ensure accurate product availability.
- Collaborated with marketing teams to enhance online promotions and campaigns.
- Assisted customers with inquiries and resolved issues through various channels.
- Managed customer complaints promptly and effectively.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Canceled orders based on customer requests or inventory or delivery problems.
- Delivered e-mail confirmation of completed transactions and shipment.
Shipping/Receiving Clerk
JohnnyK’s Powersports
Niles, OH
05.2022 - Current
- Processed incoming shipments by verifying product quantities and descriptions.
- Organized inventory in designated storage areas for easy access and retrieval.
- Operated pallet jacks to move heavy items efficiently.
- Inspected outgoing orders to ensure accuracy before dispatching.
- Maintained accurate records of received and shipped products in the system.
- Assisted in training new staff on safety protocols and inventory procedures.
- Communicated with suppliers regarding shipping discrepancies and delivery issues.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated computers to access information related to shipping activities.
- Organized materials into appropriate storage areas based on product type or size.
- Maintained inventory of shipping materials and supplies.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Identified order discrepancies and damaged items and notified supervisor.
- Obtained required documentation to process shipments and support movement.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Processed returns efficiently according to company policies and procedures.
- Coordinated with vendors on shipping schedules and backorders.
- Researched discrepancies between physical count of items versus inventory system reports.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Received incoming shipments and verified contents against packing slips.
- Processed returns and exchanges according to company policies.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Watch Repair Technician/Customer Service
Qwik Fix Shop, LLC
Niles, US
01.1997 - 07.2022
- Company Overview: Family owned retail establishment specializing in onsite watch repair.
- Assistant Manager and 20+ year employee of a family owned retail establishment specializing in onsite watch repair including: band adjustment, watch band replacement, battery replacement, capacitor replacement, crystal replacement and movement replacement as well as onsite minor jewelry repair including clasp and jump ring replacement, bead restringing, and epoxy setting.
- Meet and exceed customers needs and expectations, place orders for parts and batteries, inventory stock, supply accurate estimates, and ensure work is done in a timely manner.
- Family owned retail establishment specializing in onsite watch repair.
- Diagnosed mechanical issues in various electronic devices for efficient repairs.
- Trained junior technicians on repair techniques and safety protocols.
- Resolved customer inquiries regarding repairs and service timelines promptly.
- Inspected repaired items to ensure adherence to quality standards before return.
- Replaced defective components with compatible replacements sourced from suppliers.
- Read and understood diagrams and schematics to accurately perform repairs.
- Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
- Communicated with management, engineering and quality departments to solve technical repair problems.
Security Officer
Hollywood Gaming Mahoning Valley
Austintown, US
07.2019 - 06.2020
- Provide exemplary customer service on the gaming floor.
- Coordinate safety efforts and regulation of all policies with surveillance to maintain regulations of the OLC.
- Escort guests on property and occasionally off property using the company vehicle.
- Escort employees in restricted areas.
- Escort all cash moves throughout departments.
- Dispatch departments to attend situations on the gaming floor and coordinate with surveillance all monetary moves within the property.
- Record all radio traffic that passes through dispatch into an iTrack system.
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols of property to deter unauthorized access or incidents.
- Managed incident reports and documented security breaches effectively.
- Collaborated with local law enforcement during emergency situations or investigations.
- Assisted in the training of new security personnel on protocols and procedures.
- Responded promptly to alarms and emergencies, enforcing safety protocols.
- Provided customer service by assisting guests with inquiries and concerns related to safety.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Enforced access control measures in accordance with established procedures.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Bakery Clerk
Mrs Fields
Niles, US
04.2017 - 09.2019
- Ensure customers needs are met and go above expectations.
- Prepare baked goods daily, bake and decorate large cookie cake orders.
- Take telephone orders and prepare orders as needed for each day.
- Open and close POS, balance drawer and make bank deposits.
Count Room associate
Hollywood Gaming at Mahoning Valley
Austintown, US
08.2018 - 07.2019
- Opening, retrieving cash boxes, securing VLT/Video Slot Machines according to security protocol.
- Counting large sums of cash using sorting/strapping/scanning machines, cash counters, and hand count.
- Reconciliation of ATM/GCA machines.
- Received 'Jumpsuit Award' for going above and beyond the expectations.
- Assisted in daily operations and maintained compliance with gaming regulations.
- Monitored gaming equipment and reported issues for timely repairs and maintenance.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Bookkeeper/Receptionist
Uncle Sils Bar and Grille
Warren, US
04.2016 - 10.2017
- Balance/reconcile checkbook on a daily basis.
- Forward correspondence to owners.
- Kept accounts paid.
- Maintain communication with CPA to ensure state, federal, and local tax deadlines were met.
Independent Owner
Pure Romance
01.2015 - 01.2017
- Company Overview: Pure Romance is a women's health and sexual wellness direct sales company that uses home parties as its sales format.
- Sales to the clients needs in a stress free, men free environment.
- Pure Romance is a women's health and sexual wellness direct sales company that uses home parties as its sales format.
Sales Representative
RadioShack
01.2002 - 01.2004
Education
High school diploma - College Prep
Mckinley High School
Niles, OH05.1998
Some College (No Degree) - English
Kent State University
Kent, OHSkills
- Security
- Writing Skills
- Sales Experience
- Cashiering
- Customer Service
- Retail Sales
- Direct Sales
- Cash handling
- Parts ordering
- Inventory management
- Customer support
- Parts compatibility
- POS operation
- E-commerce coordination
- Shipping logistics
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Customer engagement
- Invoice processing
- Upselling strategies
- Staff training
- Improving customer satisfaction
- Workplace safety
- Industry awareness
- Ordering parts
- Technical aptitude
- Stock control
- Returns processing
- Inventory auditing
- Parts identification
- Goal setting
- Coordinating paperwork
- Sales training
- Verbal and written communication
- Customer service
- Shipping coordination
- Delivery coordination
- Display building
- Suggestive selling
- Order fulfillment
- Email communication
- Vehicle operations
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Groups
Warren Italian American Festival Committee, 01/01/98, Present, Member of a 501c3 non-profit organization that organizes an annual Italian festival and promotes community growth.
Timeline
Parts Counter Person
JohnnyK's Powersports
01.2025 - Current
E-Commerce Sales Coordinator
JohnnyK’s Powersports
05.2023 - Current
Shipping/Receiving Clerk
JohnnyK’s Powersports
05.2022 - Current
Security Officer
Hollywood Gaming Mahoning Valley
07.2019 - 06.2020
Count Room associate
Hollywood Gaming at Mahoning Valley
08.2018 - 07.2019
Bakery Clerk
Mrs Fields
04.2017 - 09.2019
Bookkeeper/Receptionist
Uncle Sils Bar and Grille
04.2016 - 10.2017
Independent Owner
Pure Romance
01.2015 - 01.2017
Sales Representative
RadioShack
01.2002 - 01.2004
Watch Repair Technician/Customer Service
Qwik Fix Shop, LLC
01.1997 - 07.2022
High school diploma - College Prep
Mckinley High School
Some College (No Degree) - English
Kent State University