Eduardo Prado
Ovvio Italian Taverna
Park City,IL
1
Language
9
years of professional experience
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Work History
General Manager
1 Year- Directed daily restaurant operations, aligning front-of-house and back-of-house workflows for consistent service.
- Managed labor scheduling and staffing decisions to maintain coverage and control overtime costs.
- Oversaw inventory ordering, vendor relationships, and product availability to support menu execution.
- Analyzed P&L reports to identify cost variances and improve profitability.
- Implemented service standards and guest recovery procedures to strengthen dining experience.
- Coordinated promotional events and seasonal menu rollouts to support sales and guest engagement.
Director of Operations
7 Months- Directed venue operations, aligning staffing, event logistics, and guest services with nightly performance needs.
- Coordinated schedules across front-of-house, box office, security, and production teams to maintain smooth show execution.
- Managed vendor relationships for supplies, equipment, and maintenance, ensuring reliable support for venue operations.
- Implemented process improvements that strengthened opening, closing, and event turnover workflows.
- Oversaw compliance with safety, licensing, and operational standards across all venue activities.
- Trained and coached staff on service standards, venue procedures, and issue resolution during live events.
- Resolved day-of operational challenges quickly to protect guest experience and maintain show timelines.
- Oversaw day-to-day production activities in accordance with business objectives.
Reservations Manager
1 Year 6 Months- Monitored team performance and ensured compliance with service level agreements (SLAs) while delivering targeted job training.
- Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
- Developed comprehensive training manual to standardize onboarding and enhance employee knowledge.
Hiring and Training Manager
11 Months- Trained over 30 team members to enhance service quality and operational efficiency.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Opened the first year of restaurant with $6.9 Million in sales.
Restaurant Floor Manager
3 Months- Developed and managed business plans that increased food and beverage sales profitability.
- Motivated staff to perform at peak efficiency and quality.
- Motivated staff to achieve peak performance and maintain high service quality.
- Managed payroll for 50 employees and transitioned to an automated system for improved efficiency.
Assistant General Manager
4 Years 8 Months- Reduced cost of goods for both business locations by 6%, achieving reductions from 27% to 21% in 2021-2022 and from 23% to 20% in 2019-2020.
- Increased Overall rating on OpenTable and Tock for restaurant reviews by 8% (4.5 to 4.9) during interim assignment.
- Increased overall restaurant review ratings on OpenTable and Tock by 8%, improving score from 4.5 to 4.9 during interim assignment.
Education
High School Diploma
Skills
Guest experience optimization
Leadership and team building
Problem resolution
Leadership effectiveness
Financial analysis
Collaborative leadership
Operational efficiency
Leadership skills
Languages
English
Timeline
General Manager
Ovvio Italian Taverna
10.2025 - CurrentRead More
Director of Operations
Garcia's Chicago Music Venue
03.2025 - 10.2025Read More
Reservations Manager
Pomeroy Cafe Bistro
08.2023 - 02.2025Read More
Hiring and Training Manager
Sophia Steak - Lake Forest
09.2022 - 08.2023Read More
Restaurant Floor Manager
Sophia Steak - Wilmette
06.2022 - 09.2022Read More
Assistant General Manager
Francesca's Intimo
07.2017 - 03.2022Read More
Warren Township High School
High School Diploma
Read More