Micaela Jones
Katy,Texas
Summary
Strategic and results-driven hospitality professional with 15+ years of experience leading restaurant, bar, and entertainment operations. Proven track record of driving revenue, optimizing labor and cost controls, and creating adaptable systems that improve service delivery, team performance, and guest satisfaction. Recognized for developing a vibrant culture and executing forward thinking programming in fast paced, ever-evolving environments.
Overview
17
17
years of professional experience
Work History
General Manager
Homerun Dugout
Katy, TX
01.2023 - 07.2025
- Oversaw daily FOH and BOH operations, including restaurant service, event execution, and bay simulator integration; ensured consistent service standards and seamless guest experiences across departments.
- Used daily sales data and labor metrics to adjust operational strategies, improve margins, and meet financial targets. Regularly led all-staff and leadership meetings to drive accountability and cross-department collaboration.
- Designed and implemented the company's full bar program from cocktail development and pricing to vendor negotiation and inventory controls, resulting in increased per-guest revenue and elevated brand image.
- Restructured and led the events department, optimizing systems for private and specialty events; directly contributed to increased booking conversions, event profitability, and guest satisfaction.
- Co-developed the company's live concert program, overseeing artist booking strategies, promotional timelines, and on-site logistics. Managed execution, including artist hospitality, staffing, FOH layout, and crowd flow. Collaborated with marketing on event branding, ticketing strategy, and social media promotion to drive attendance and engagement. Played a pivotal role in embedding live music into the brand's identity, significantly enhancing evening and weekend revenue potential.
- Partnered with tech, culinary, fabrication, and marketing teams to ensure operational alignment and scalability of the concept. Played a key role in integrating simulator technology into service workflows and resolving real-time technical issues.
- Built and coached a high-performance management team from the ground up; created department-specific training programs and SOPs that significantly improved onboarding, retention, and leadership pipeline.
- Co-authored the operational manual, emergency response protocols, and company handbook, ensuring legal compliance, team preparedness, and cultural consistency across all levels of the business.
- Led all customer recovery efforts, transforming negative experiences into loyalty-building moments; recognized for calm conflict resolution and clear communication under pressure.
Assistant GM
State Fare
Sugarland, Texas
01.2022 - 01.2023
- Drove continuous improvement through employee training, guest feedback, and service audits.
- Recruited, coached, and developed a high-performing team to foster excellence and accountability.
- Managed restaurant inventories, ensuring accurate usage reports for food, beverage, and supplies.
- Created schedules, forecasts, and labor plans aligned with business objectives and budget targets.
Bartender
Social Pub & Grill
Katy, TX
01.2021 - 01.2022
- Delivered exceptional guest service while preparing craft cocktails and managing bar operations.
- Trained new staff, enhancing overall team performance and service quality.
- Maintained accurate bar inventory to ensure optimal stock levels.
- Contributed to customer retention through personalized service and extensive menu knowledge.
Managing Partner & Trainer (Various Roles)
World of Beer
Katy, TX
07.2013 - 10.2021
- Directed operations and P&L for multiple locations, enhancing overall efficiency.
- Increased sales year-over-year through strategic marketing initiatives and event-driven programming.
- Trained general managers across markets, fostering leadership development within franchise group.
- Executed a comprehensive calendar of promotions, brewery events, and cultural activations to boost engagement.
- Ran social media channels and organized live music and community events to elevate brand presence.
- Reduced turnover rates through effective succession planning and structured staff development programs.
Trainer & Outbound Marketing
Chuy's
Katy, TX
12.2011 - 02.2013
- Conducted training for new hires on food, beverage, and service standards.
- Led outreach initiatives to expand customer base and establish local partnerships.
- Administered training documentation and implemented testing protocols.
- Evaluated trainee performance, providing constructive feedback to enhance development.
Assistant GM
Eggs Over Baseline
Ocala, FL
01.2009 - 12.2011
- Oversaw front-of-house and back-of-house operations to ensure seamless service delivery.
- Maintained inventory levels and nurtured vendor relationships for optimal supply chain management.
- Planned community events to enhance brand visibility and customer engagement.
- Trained staff and coordinated all chalkboard menu updates to reflect current offerings.
- Analyzed market trends and competitor activities to uncover growth opportunities.
- Compiled financial transaction records and prepared monthly reports for management review.
Education
High School Diploma -
Katy High School
Katy, TX05-2004
Skills
- Operations Leadership
- P&L & Labor Management
- Culture Development
- Training & Talent Development
- Guest Experience Optimization
- Technology Integration
- New Concept Launch
- Cross-Functional Collaboration
- Toast
- Aloha
- HotSchedules
- Sling
- CRM/Event Platforms
- Google Workspace
- P&L Analysis
- COGS/Labor Optimization
- Bay Simulators
- Strategic Planning
- Health & Safety Compliance
References
- Colby Smith, Executive VP of Operations, Home Run Dugout, 936-524-2514
- Chris Mitchell, Assistant General Manager, Home Run Dugout, 832-969-3070
- Lloyd Sepulveda, US Army - US Postal Service, 832-716-1330
- Brandy Ramirez, Service Manager, Acura, 713-281-0380
- Carli Tripp, Sales Representative, Orkin, 832-421-4453
Technical And Leadership Skills
Toast, Aloha, HotSchedules, Sling, CRM/Event Platforms, Google Workspace, P&L Analysis, COGS/Labor Optimization, E-Learning, Bay Simulators, Strategic Planning, Culture Building, Guest Relations, Compliance
Timeline
General Manager
Homerun Dugout
01.2023 - 07.2025
Assistant GM
State Fare
01.2022 - 01.2023
Bartender
Social Pub & Grill
01.2021 - 01.2022
Managing Partner & Trainer (Various Roles)
World of Beer
07.2013 - 10.2021
Trainer & Outbound Marketing
Chuy's
12.2011 - 02.2013
Assistant GM
Eggs Over Baseline
01.2009 - 12.2011
High School Diploma -
Katy High School
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