Eduardo Ramos
Lakeport,CA
Summary
From a seasonal job experience of being a sales associate I landed a job as a PRC Assistant in an Indian Health Services clinic. I am Native American myself so I was lucky to land my job at the time as I had little to no experience in fiscal and healthcare. Overall I improved and learned at a rapid pace landing me into a higher position of a 3rd Party Benefits Coordinator. I reside in NorCal and hope to find work in a metropolis setting as I was raised in the Bay Area and have lived the city lifestyle. I am dedicated and use critical thinking often in my work flow. In my time of working for LCTHC I have learned a lot and have grown my experiences and I am ready to take it on elsewhere as I finished school for my associate's. I was trusted enough at a young age to get the role of being a supervisor every November that my supervisor takes time away and leaves me in charge of her duties.
Overview
7
7
years of professional experience
Work History
PRC Manager
Lake County Tribal Health
Lakeport, CA
11.2025 - Current
- Trusted in this position per my supervisor I was implemented as supervisor every November to December in being supervisor.
- Streamlined operational workflows, resulting in improved efficiency and reduced wait times for patients.
- Facilitated regular meetings to align team goals with organizational objectives and enhance collaboration.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Board Meeting Experiences
3rd Party Benefits Coordinator
Lake County Tribal Health
Lakeport, CA
01.2025 - Current
- Administered employee benefits programs, ensuring compliance with regulations and company policies.
- Provided guidance on benefits options, enhancing employee understanding and satisfaction.
- Utilized software to maintain accurate records of employee benefits enrollment and changes.
- Experience with Excel spreadsheets
- Coordinated 3rd party policies that were for eligible patients under IHS care.
- Pharmacy Overrides
- Microix Experience & AP experience (processing claims/bills/copays for eligible patients under native beneficiary)
- Dental Treatment Plans
- Trained staff on benefits administration processes, fostering a knowledgeable workforce.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
PRC Assistant
Lake County Tribal Health
Lakeport, CA
06.2024 - 01.2025
- Experience of learning medical and dental insurance's while working as a receptionist
- Facilitated communication between departments to streamline operational workflows.
- Utilized electronic health record systems to maintain data integrity and confidentiality.
- Collaborated with team members on projects aimed at improving patient care services.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Attended to the patients needs as well as my peers, a strong mindset of critical thinking.
Sales Associate
Denio's Roseville Farmers Market & Swap Meet
Roseville, CA
05.2019 - 08.2019
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels and restocked merchandise to maintain store organization.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Seasonal Job
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Science - Business
Mendocino College
Ukiah, CA05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Strong Communication
- Receptionist Experience
- Goal setting
- Documentation and reporting
- Project management
- Policy implementation
- Business administration
- Sales management
- Marketing
- Data analysis
Timeline
PRC Manager
Lake County Tribal Health
11.2025 - Current
3rd Party Benefits Coordinator
Lake County Tribal Health
01.2025 - Current
PRC Assistant
Lake County Tribal Health
06.2024 - 01.2025
Sales Associate
Denio's Roseville Farmers Market & Swap Meet
05.2019 - 08.2019
Associate of Science - Business
Mendocino College