Eduardo Rodriguez
Orlando,FL
Summary
Innovative Software Engineer Intern with experience in designing, coding, and debugging software applications. Possess strong problem-solving abilities, knowledge of data structures and algorithms along with programming languages such as Java, C#, and Python. Demonstrated success in working collaboratively within team settings to deliver high-quality software solutions. Previous work efforts have resulted in streamlined processes and improved functionality for end-users.
Overview
6
6
years of professional experience
Work History
Product Support Specialist III
UKG
Maitland, FL
09.2023 - 01.2025
- Maintained databases of known defects and tracked resolutions in systems like Jira and Salesforce
- Led discovery sessions with clients to gather requirements, translated epics into detailed user stories, and initiated cross-functional meetings with engineering teams to ensure aligned and efficient implementation of product features
- Collaborated with cross-functional teams, communicated complex technical concepts to non-technical stakeholders, and proactively led discussions to align project goals, ensuring timely and efficient product delivery
- Demonstrated strong problem-solving, adaptability, and time management skills while maintaining high-quality standards in a fast-paced environment
Technical Expert
Apple Inc.
Orlando, FL
09.2018 - 10.2023
- Authored technical training documentation for the Genius Bar at my location, resulting in a 20% reduction in average training time and an 11% increase in first-contact resolution rates
- Assisted in defining technical configurations and settings for mobile infrastructure to ensure policy compliance, including configuring all tiers involved—iOS mobile devices and MDM solutions
Education
Bachelor of Science - Computer Science
University of Central Florida
Orlando, FLSkills
- Java
- C and C#
- Python
- APIs
- Remote support
- User acceptance testing
- Device failure investigation
- Operating systems
- CRM software
- Ticketing systems
Relevant Coursework
- Object Oriente Programming (OOP - Java)
- Computer Logic
- Security In Computing
- Computer Science I
- C Programming
Timeline
Product Support Specialist III
UKG
09.2023 - 01.2025
Technical Expert
Apple Inc.
09.2018 - 10.2023
Bachelor of Science - Computer Science
University of Central Florida
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