Tyler Croteau
Charlottesville,United States
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Current Top Secret/Sensitive Compartmented Information (TS/SCI) clearance.
Overview
5
5
years of professional experience
Work History
Product Support Specialist III
GA - Charlottesville Computer Research Institute
Charlottesville, VA
02.2024 - Current
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
- Analyzed customer feedback to identify trends in product usage and recommend modifications or upgrades.
- Documented all customer interactions in the help desk ticketing system.
Technical Intelligence Analyst
US Army
Charlottesville, VA
05.2022 - 02.2024
- Contributed to and supported strategic and operational planning teams developing information operations (IO) and military information support operations (MISO) organizational, personnel, equipment and fiscal resourcing concepts.
- Devised incisive workarounds and resolutions for IT-related problems.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Information Technology Specialist
US Army
Schofield Barracks, HI
05.2019 - 05.2022
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Recorded customer issues on database to streamline process and expedite resolutions.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Education
Bachelor of Arts - Criminal Justice
American Public University System
Charles Town, WV06.2023
Skills
- Customer experience control
- Field observation
- Sound judgment
- Multitasking
- Analytical thinking
- Relationship building
- Operating systems
- Hardware troubleshooting
Timeline
Product Support Specialist III
GA - Charlottesville Computer Research Institute
02.2024 - Current
Technical Intelligence Analyst
US Army
05.2022 - 02.2024
Information Technology Specialist
US Army
05.2019 - 05.2022
Bachelor of Arts - Criminal Justice
American Public University System
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