Eduardo Rodriguez Vera
Brooklyn,NY
Summary
Dependable and solutions-oriented IT Support Assistant with extensive hands-on experience in technical troubleshooting, user support, hardware configuration, and software maintenance across Windows, macOS, and mobile platforms. Recognized for strong communication skills and a customer-focused mindset, effectively supporting diverse university communities with tailored solutions. Committed to optimizing IT operations and delivering high-quality technical assistance that enhances user experience and productivity. Proven ability to adapt to evolving technologies while maintaining a proactive approach to problem-solving.
Overview
9
9
years of professional experience
Work History
IT Ambassador
Guttman Community College
10.2020 - Current
- Set up, configured, and deployed desktop computers and laptops for faculty, staff, and students.
- Replaced and upgraded hardware components in Windows and macOS environments.
- Delivered, installed, and configured print devices and peripherals.
- Troubleshot and configured mobile devices and connectivity issues.
- Installed, updated, and troubleshot software applications across operating systems.
- Supported Windows and macOS systems, including VPN setup and maintenance.
- Collaborated with users and IT staff to diagnose, document, and resolve technical issues.
Warehouse Associate / Team Lead
Cooper Electric
11.2017 - Current
- Accurately picked and processed 100+ orders using handheld scanners.
- Assembled pallets and prepared shipments for distribution.
- Certified operator of forklifts, electric pallet jacks, and order picker forklifts.
- Served as team leader, coordinating tasks and supporting workflow efficiency.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Trained employees on equipment operation and safety protocols.
Cashier
Grow NYC
01.2017 - 01.2019
- Processed cash and credit transactions with accuracy and efficiency.
- Assisted up to 100 customers per shift with product inquiries and pricing.
- Maintained clear and positive communication with customers and team members.
- Seasonal: 2017, 2018, 2019
Education
Associate of Arts - Information Technology
Guttman Community College, City University of New York
New YorkSkills
- Hardware installation, replacement, and troubleshooting (desktops, laptops, printers)
- Software installation, configuration, and updates
- Windows & macOS operating systems
- VPN configuration and connectivity troubleshooting
- Mobile device setup & support
- Basic networking concepts
Languages
Spanish
Native or Bilingual
Timeline
IT Ambassador
Guttman Community College
10.2020 - Current
Warehouse Associate / Team Lead
Cooper Electric
11.2017 - Current
Cashier
Grow NYC
01.2017 - 01.2019
Associate of Arts - Information Technology
Guttman Community College, City University of New York