Eduardo Salamanca

Awarded 'Outstanding Performing Branch' in a brand new market through productivity, sales, and client satisfaction. At the inception of the branch mentioned, it was the first ever Chase bank in the state of Iowa. Successfully developed a team of tellers and bankers that would form part the forthcoming five locations. Adhered to KYC procedures & AML laws when opening bank accounts, eventually handling a book of business made up of 50 households. Supported team of Business Bankers and Financial Advisors in sending quality references through building rapport.

• Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
• Boosted branch sales with proactive product recommendations based on customer needs.
• Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
• Mentored junior tellers, fostering professional growth and improved performance within the team.
• Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
• Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.

• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Awarded 'Restauranteur', forming part of the highest performing restaurants within the Chipotle chain. Some of the contributing metrics include outstanding audit results, client satisfaction, and of course sales.

• Contributed to a positive team environment through effective communication and collaboration with staff members.
• Demonstrated versatility by adapting quickly to new recipes or changes in menu requirements.
• Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.