Eduardo Sanchez
Miami,FL
Summary
Efficient and precise with a commitment to finishing jobs quickly and accurately. Proven ability to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Documentation Specialist experience ensuring the organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail and strong ability to communicate.
Overview
8
8
years of professional experience
Work History
Production Control Coordinator
Xtreme Aviation
10.2024 - Current
- Maintained accurate records of production data, facilitating informed decision-making for management.
- Developed comprehensive performance reports for senior management review, enabling data-driven decisionmaking.
- Contributed to product quality assurance efforts, working closely with quality control teams to address concerns promptly.
- Assisted in resolving production issues quickly, minimizing downtime and ensuring smooth operations.
Collection Representative
Global Medical Billing Services
09.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
Front Desk Receptionist
DGP Health And Wellness
10.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front Desk Clerk
ACE Medical & Rehab Center
10.2020 - 09.2021
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Costumer Service
The Home Depot
05.2017 - 05.2019
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Responded to customer requests for products, services and company information
- Communicated with vendors regarding back order availability, future inventory and special orders
- Educated customers on promotions to enhance sales
Education
Bachelor of Science - Computer Engineering
Miami Dade College
Miami, FL07.2028
High School Diploma -
Miami Coral Park Senior High School
Florida City, FL06.2016
Skills
- Administrative support
- Computer proficient
- Quick learner
- Data entry
- Technical support
- Good listening skills
- Meticulous attention to detail
Timeline
Production Control Coordinator
Xtreme Aviation
10.2024 - Current
Collection Representative
Global Medical Billing Services
09.2022 - Current
Front Desk Receptionist
DGP Health And Wellness
10.2021 - 11.2022
Front Desk Clerk
ACE Medical & Rehab Center
10.2020 - 09.2021
Costumer Service
The Home Depot
05.2017 - 05.2019
Bachelor of Science - Computer Engineering
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School
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