Eduardo Santa Cruz Sosa
Los Angeles,California
Summary
Driven and curious, I’m always ready to take on new challenges and learn something new. My time as a Specialist has sharpened my ability to adapt quickly, think on my feet, and work seamlessly with a variety of people. I’m excited to bring that same energy and attention to detail to the backstage side of the business, helping the Operations Team keep things running smoothly behind the scenes.
Overview
1
1
year of professional experience
Work History
Specialist
Apple
Pasadena, CA
07.2024 - Current
- Thrived in a fast-paced retail environment by assisting multiple customers simultaneously with energy, urgency, and a customer-first mindset.
- Ensured a positive customer experience at the setup table by providing thorough handoffs to setup specialists, setting up guests for a smooth and enjoyable experience.
- Consistently provided customers with a full range of Apple products and services—including accessories and AppleCare—helping customers get everything they need in one visit.
- Developed strong product knowledge and troubleshooting skills to assist both customers and teammates.
- Prioritized and organized tasks effectively to meet store goals and keep operations running smoothly.
- Handled confidential customer data with the highest level of care, upholding Apple’s core privacy values.
- Fostered an inclusive and collaborative atmosphere by building strong connections with diverse customers and team members, sharing feedback to drive personal and team growth.
- Learned new systems and processes quickly, leveraging both successes and challenges to continually improve performance.
Education
High School Diploma -
Ramon C. Cortines School of Visual And Performing Arts
Los Angeles, CA06.2016
Some College (No Degree) - Theater Arts
Cal State University Los Angeles
Los Angeles, CASkills
- Clear communicator
- Technology proficient
- Multitasking ability
Efficient problem solving
- Time management
- Process optimization
- Team collaboration
Timeline
Specialist
Apple
07.2024 - Current
High School Diploma -
Ramon C. Cortines School of Visual And Performing Arts
Some College (No Degree) - Theater Arts
Cal State University Los Angeles
Similar Profiles
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Kaiden EarlKaiden Earl
Technical Specialist at AppleTechnical Specialist at Apple
Mark SnowMark Snow
Senior Hardware Secrecy Specialist at AppleSenior Hardware Secrecy Specialist at Apple
MARIAM WILLIAMSMARIAM WILLIAMS
Bank Advisor at AppleBank Advisor at Apple
Brandon MaravillasBrandon Maravillas
Park Attendant at Universal Studios HollywoodPark Attendant at Universal Studios Hollywood