Eduardo Soler
Arlington,VA
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Guest Experiences Associate
Washington DC
11.2022 - 06.2023
- Reviewed 250 guest documents and selfies for fraud prevention daily
- Processed 50-70 credit card payments daily
- Assigned roughly 150 hotel units daily
- Responded to 30-50 guest emails daily
- Developed SOP for Offsite Operations Team.
QA Analyst
ID.Me
McLean, VA
09.2020 - 06.2022
- Audited, coached, and mentored 50 Trusted Referees to uphold company standards
- Provided feedback, during weekly calibrations, to create a fair and balanced scoring system
- Increased weekly audit targets by 450%, and exceeded the numbers, in order to assist the team in completing their targets
- Constructed weekly reports, for managers, to monitor performance.
Receptionist/Call Center
Radley Acura
Falls Church, VA
03.2019 - 06.2020
- Greeted and welcomed clients into the service department
- Operated telephone switchboard to answer, screen, or forward around 60-80 calls, providing information, taking messages, or scheduling appointments
- Filed and maintained records
- Provided information about dealership, such as location of departments or offices, employees within the organization, or services provided
- Diffused tension of angry customers to retain their business.
Driver/Cashier/Catering Coordinator
Potbelly
, Northern Virginia
07.2007 - 04.2019
- Greeted and welcomed all patrons
- Collected payment during transactions
- Delivered 10-12 orders daily
- Organized backline, including building 450 sandwiches daily
- Followed up with customers to ensure satisfaction.
Education
Massage Therapy
Northern Virginia School For Therapeutic Massage
Falls Church 12.2014 - 08.2015
Skills
Proficiency with technologyMicrosoft Office Suite, Microsoft Excel, Microsoft Teams, Microsoft Word, Jira, Scorebuddy, Slack, Metabase, Chrome, Confluence, Reynolds & Reynolds, Point Of SaleCustomer ServiceQuality Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Timeline
Guest Experiences Associate
11.2022 - 06.2023
QA Analyst
ID.Me
09.2020 - 06.2022
Receptionist/Call Center
Radley Acura
03.2019 - 06.2020
Massage Therapy
Northern Virginia School For Therapeutic Massage
12.2014 - 08.2015
Driver/Cashier/Catering Coordinator
Potbelly
07.2007 - 04.2019