Overview
Work History
Education
Skills
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Quote
Timeline
AdministrativeAssistant

Eduardo Soler

Arlington,VA

Overview

16
16
years of professional experience
1
1
year of post-secondary education

Work History

Guest Experiences Associate

Washington DC
11.2022 - 06.2023
  • Reviewed 250 guest documents and selfies for fraud prevention daily
  • Processed 50-70 credit card payments daily
  • Assigned roughly 150 hotel units daily
  • Responded to 30-50 guest emails daily
  • Developed SOP for Offsite Operations Team.

QA Analyst

ID.Me
McLean, VA
09.2020 - 06.2022
  • Audited, coached, and mentored 50 Trusted Referees to uphold company standards
  • Provided feedback, during weekly calibrations, to create a fair and balanced scoring system
  • Increased weekly audit targets by 450%, and exceeded the numbers, in order to assist the team in completing their targets
  • Constructed weekly reports, for managers, to monitor performance.

Receptionist/Call Center

Radley Acura
Falls Church, VA
03.2019 - 06.2020
  • Greeted and welcomed clients into the service department
  • Operated telephone switchboard to answer, screen, or forward around 60-80 calls, providing information, taking messages, or scheduling appointments
  • Filed and maintained records
  • Provided information about dealership, such as location of departments or offices, employees within the organization, or services provided
  • Diffused tension of angry customers to retain their business.

Driver/Cashier/Catering Coordinator

Potbelly
, Northern Virginia
07.2007 - 04.2019
  • Greeted and welcomed all patrons
  • Collected payment during transactions
  • Delivered 10-12 orders daily
  • Organized backline, including building 450 sandwiches daily
  • Followed up with customers to ensure satisfaction.

Education

Massage Therapy

Northern Virginia School For Therapeutic Massage
Falls Church
12.2014 - 08.2015

Skills

Proficiency with technologyundefined

Work Availability

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Quote

I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran

Timeline

Guest Experiences Associate

11.2022 - 06.2023

QA Analyst

ID.Me
09.2020 - 06.2022

Receptionist/Call Center

Radley Acura
03.2019 - 06.2020

Massage Therapy

Northern Virginia School For Therapeutic Massage
12.2014 - 08.2015

Driver/Cashier/Catering Coordinator

Potbelly
07.2007 - 04.2019

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Eduardo Soler