Adaptable agent with a strong background in customer service and safety protocols. Known for effective team collaboration and training new employees. Ready to implement solutions that enhance service quality and customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Closure Parking Agent
LAZ Parking
Chicago, Illinois
05.2022 - Current
Assisted customers with parking inquiries and payment processes.
Trained new employees on safety protocols and operational procedures.
Collaborated with management to improve service delivery strategies.
Implemented solutions to enhance customer satisfaction and experience.
Oversaw quality control to identify inconsistencies and malfunctions.
Server
twisted Spoke
Chicago, Illinois
07.2019 - 05.2022
Provided excellent customer service and addressed guest inquiries promptly.
Took orders accurately using point-of-sale systems to process transactions efficiently.
Collaborated with kitchen staff to ensure timely food delivery and accuracy.
Maintained cleanliness and organization of dining areas throughout service shifts.
Assisted in training new servers on menu items and restaurant protocols.