Eduino Pereira
Pawtucket,RI
Summary
System and Network Administrator with experience in system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Background in system upgrades and hardware monitoring with over 15 years of experience.
Organized and dependable, successful at managing
multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team spirit and member committed to contributing to business success.
Focused on customer satisfaction and team productivity.
Overview
22
22
years of professional experience
Work History
Help Desk Support Technician
Universidade Jean Piaget De Cabo Verde
2001.10 - 2006.09
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided support to non-technical internal users through desk side support services.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Computer Teacher
Universidade Jean Piaget De Cabo Verde
2007.10 - 2008.06
- Systems Analysis.
- Database Systems
- Information Systems
System Administrator
Banco Caboverdiado De Negócios
2008.07 - 2023.08
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Microsoft Environments: Active Directory, DNS, DHCP, GPO, Exchange Serve.
- Virtualization: VMWare ESXI and Hyper-V
- Server, SharePoint , IP Routing, Ethernet LAN´s, Network Printer´s.
- Managed SQL Database Server
- Configured and Managed Network devices: Router, Swich, Firewall.
- Managed Office 365.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Completed reports detailing network and systems performance and downtime issues.
- Implemented corrective plans of action for network availability and latency.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Developed and documented network policies, procedures and standards.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Introduced management tools to create and manage virtual server computing environment.
- Installed and managed structured cabling infrastructure.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Maintained current software licenses for computers.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Maintained company servers, computers, printers, cables and other equipment.
- Provided firewall and VPN management security and incident response.
- Assisted with creation of user manuals.
Project Manager
Banco Interatlântico - BI
2022.12 - 2023.03
- Planned, designed, and scheduled phases for IT projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Developed and implemented corrective action plans for non-compliance issues.
Education
Master in Information System - Electronic Engineering And Telecommunications
Universidade De Aveiro
Aveiro, Portugal06.2009
Graduate - Systems And IT Engineering
Universidade Jean Piaget De Cabo Verde
Praia , Cape Verde09.2007
Skills
- Project Coordination
- Hardware Provision Management
- Server Improvements
- Microsoft Windows Server Administration
- Windows Operating System
- File Server
- VMware ESXi
- Storage Virtualization
- Network Device Monitoring
- Microsoft Office 365 Administration
- SQL Server Administration
- Html, Mysql, SQL Server, Pascal, Visual Basic, Visual Studio.net, PHP, Corvid, UML.
Timeline
Project Manager
Banco Interatlântico - BI
2022.12 - 2023.03
System Administrator
Banco Caboverdiado De Negócios
2008.07 - 2023.08
Computer Teacher
Universidade Jean Piaget De Cabo Verde
2007.10 - 2008.06
Help Desk Support Technician
Universidade Jean Piaget De Cabo Verde
2001.10 - 2006.09
Master in Information System - Electronic Engineering And Telecommunications
Universidade De Aveiro
Graduate - Systems And IT Engineering
Universidade Jean Piaget De Cabo Verde
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