Edvira Snoga
ROUNDROCK,TX
Summary
Seasoned specialist offering 15 years of expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Known for excellent attention to detail and great work ethic. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Resolutions Specialist in Customer Service
Alorica Inc
Irvine, California
05.2011 - Current
- Acts as Resolutions Specialist responsible for managing and resolving high level customer complaints and inquiries that cannot be addressed by frontline support teams.
- Trains new hires on job procedures, company policies and customer interaction protocols.
- Monitors, responds and supports internal Teams chats, providing staff with clear instructions on how to resolve specific customer inquiries.
- Responsible for managing accounts, resolving billing issues, and coordinating service requests
Education
Bachelor of Science - Tourism And Hospitality Management
University of The Philippines
Quezon City 04.1997 - 04.2001
Skills
- Complaint resolution
- Training and development
- Account management
- Technical proficiency
- Customer relationship management
- Billing issue resolution
Timeline
Resolutions Specialist in Customer Service
Alorica Inc
05.2011 - Current
Bachelor of Science - Tourism And Hospitality Management
University of The Philippines
04.1997 - 04.2001