Tammy Benson-Young
Summary
Results-driven Project Manager with expertise in workflow optimization and team leadership. Proven success in managing multiple priorities, developing strategic plans, and driving operational efficiency. Strong negotiation and communication skills enhance customer relations and satisfaction.
Overview
12
12
years of professional experience
Work History
Lead Customer Resolutions Specialist
Spectrum
Alexander City, Alabama
05.2019 - Current
- Provided product demonstrations and guided customers through features.
- Processed orders and tracked shipments using company software.
- Managed customer complaints, resolving issues to enhance satisfaction.
- Delivered timely resolutions to customer complaints, ensuring high-quality service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged customers to identify needs, resolve issues, and provide accurate product information.
Quality Manager
Wellborn
Alexander City, Alabama
01.2014 - 05.2019
- Led cross-functional teams to identify and resolve quality issues, implementing targeted improvements.
- Conducted regular audits to maintain product integrity and adherence to specifications.
- Analyzed data trends to identify areas for quality enhancement initiatives.
- Facilitated root cause analysis sessions to effectively address and eliminate recurring quality problems.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Provided leadership in developing and standardizing best practices for continuous improvement initiatives across departments.
Education
Associate of Applied Science - Business Administration
Central Alabama Community College
05-2008
Some College (No Degree) - Elementary Education
Faulkner University
Skills
- Customer relationship management
- Complaint resolution
- Customer relations
- Product knowledge
- Order processing
- Quality control
- Data analysis
- Device setup
- Multitasking capacity
- Effective communication
Education and Training
other,other
Languages
English
Timeline
Lead Customer Resolutions Specialist
Spectrum
05.2019 - Current
Quality Manager
Wellborn
01.2014 - 05.2019
Associate of Applied Science - Business Administration
Central Alabama Community College
Some College (No Degree) - Elementary Education
Faulkner University