Edwaliz Rivera
New Haven,CT
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Paralegal
Weber & Rubano
04.2025 - Current
- Executed comprehensive legal research to enhance case preparation and litigation strategies.
- Executed drafting and review of legal documents and interrogatories to ensure compliance with regulatory standards.
Loan Processor
BCI Financial
01.2023 - 08.2024
- Streamlined documentation processes to enhance project readiness. Achieved timely completion of paperwork, contributing to overall project success. Improved record-keeping practices to support compliance and operational effectiveness.
- Provided assistance to customers by answering calls and resolving payment and contract questions efficiently.
Maint. Manager Assistant
Mandy Management
09.2020 - 12.2022
- Oversaw daily calendar management and appointment scheduling for clients. Coordinated office events to foster a productive work environment. Streamlined administrative processes to improve efficiency.
- Managed online and telephonic inquiries, efficiently processing room requests to enhance customer service.
Customer Service Representative
LogistiCare
09.2017 - 09.2020
- Managed documentation of customer interactions in CRM to facilitate effective tracking of inquiries and solutions.
- Responded to incoming calls to assist customers with inquiries regarding available products and services.
Education
Certificate - Massage Therapy
American Institute
West Hartford, CT05.2024
Certificate - Massage Therapy
Branford Hall Career Institute
Branford, CT05.2017
High School Diploma - undefined
Wilbur Cross High School
New Haven, CT06.2012
Skills
Strong interpersonal skills
Timeline
Paralegal
Weber & Rubano
04.2025 - Current
Loan Processor
BCI Financial
01.2023 - 08.2024
Maint. Manager Assistant
Mandy Management
09.2020 - 12.2022
Customer Service Representative
LogistiCare
09.2017 - 09.2020
Certificate - Massage Therapy
American Institute
Certificate - Massage Therapy
Branford Hall Career Institute
High School Diploma - undefined
Wilbur Cross High School