Edwana Alred
White House,TN
Summary
Dynamic leader with a proven track record at BedRug Inc, enhancing team collaboration and boosting customer satisfaction through effective problem-solving and time management. Excelled in fostering a positive work environment and resolving escalated customer issues, demonstrating exceptional customer service and leadership skills. Experienced Customer Service Supervisor bringing 21 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
Bedrug Inc
06.2001 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Whites Creek High School
Whites Creek, TNSkills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Customer Relations
- Team Development
- Work Prioritization
- New Hire Training
- Handling Escalations
- Sales Support
- Complaint Handling
- Continuous Improvement
- One Call Resolution
- Performance Evaluation
- Data Entry
- Employee Supervision
- Handling Complaints
- Phone and Email Etiquette
- Workflow Optimization
Timeline
Customer Service Supervisor
Bedrug Inc
06.2001 - Current
High School Diploma -
Whites Creek High School
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