Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Edwanys Polanco

Boston,MA

Summary

Dedicated and adaptable professional with 5+ years of experience in customer service, healthcare support, retail, and security. Skilled in communication, multitasking, and problem-solving in fast-paced environments. Bilingual in English and Spanish. Currently pursuing national certifications to advance as a Certified Clinical and Medical Administrative Assistant.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Guard

Northeast Security
01.2024 - Current
  • Monitor surveillance systems and maintain accurate incident reports.
  • Enforce access control procedures for restricted areas.
  • Provide concierge services, including phone and email correspondence.

Beauty Advisor

Sephora
10.2023 - 01.2024
  • Assisted customers in product selection and provided personalized beauty consultations.
  • Delivered tailored skincare recommendations to enhance customer satisfaction.

Retail Sales Associate

CVS Health
07.2023 - 10.2023
  • Operated POS systems, restocked merchandise, and provided attentive customer support.
  • Resolved customer issues and ensured a positive shopping experience.

Passenger Service Agent

Spirit Airlines
12.2022 - 03.2023
  • Checked in passengers, processed bookings/refunds, and verified travel documentation.
  • Weighed and tagged luggage while ensuring compliance with airline policies.

Cashier

Star Market
08.2018 - 10.2022
  • Accurately processed transactions and balanced cash drawer daily.
  • Delivered friendly and efficient service to high-volume customers.

Kid’s Club Attendant

Boys and Girls Club
06.2022 - 08.2022
  • Supervised and supported children in developmental and recreational activities.
  • Ensured a safe, clean, and engaging environment.

Intern

Apprentice Learning
07.2017 - 08.2017
  • Participated in finance and management workshops to gain professional exposure.
  • Learned workplace expectations and developed early career skills.

Education

High School Diploma -

Edward M. Kennedy Academy for Health Careers
Boston, MA
06.2022

Skills

  • Clinical Office Procedures (in training)
  • Customer Service & Patient Communication
  • Appointment Scheduling & Email Management
  • Cash Handling & POS Systems
  • Surveillance & Security Monitoring
  • Typing & Data Entry
  • Flight & Travel Coordination
  • Bilingual: English & Spanish
  • Childcare & Youth Supervision
  • Inventory & Merchandise Support

Certification

  • Driver’s License
  • Certified Clinical Medical Assistant (CCMA) – In Progress
  • Certified Medical Administrative Assistant (CMAA) – In Progress

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Security Guard

Northeast Security
01.2024 - Current

Beauty Advisor

Sephora
10.2023 - 01.2024

Retail Sales Associate

CVS Health
07.2023 - 10.2023

Passenger Service Agent

Spirit Airlines
12.2022 - 03.2023

Kid’s Club Attendant

Boys and Girls Club
06.2022 - 08.2022

Cashier

Star Market
08.2018 - 10.2022

Intern

Apprentice Learning
07.2017 - 08.2017

High School Diploma -

Edward M. Kennedy Academy for Health Careers

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