Edward Applebee
Port Byron,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
Work History
Supervisor Of Nutritional Services
Auburn Community Hospital
09.2025 - Current
- Enhanced patient satisfaction by implementing customized nutritional programs tailored to individual needs.
- Conducted regular audits of food safety protocols, maintaining strict adherence to sanitation regulations and minimizing risk of contamination incidents.
- Mentored and trained staff members on industry best practices, improving team performance and knowledge base.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
Sales Associate
Empire Eatery
12.2022 - 06.2025
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Store Manager
Family Dollar
05.2022 - 11.2022
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory control, cash control and store opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Sales Supervisor
Ollies Bargain Outlet
09.2017 - 09.2018
- Customer service including operation of p.o.s
- System, handling of merchandise, assisting customers throughout the store
- Receiving and unloading deliveries in a neat and timely fashion
- Inventory of product in store and keeping sales floor neat, organized as well as easily and safely accessible to customers.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Checked store merchandise regularly for proper display and replenishment.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Arranged items in favorable positions and areas of store for optimal sales.
- Constructed displays and signs to promote specified products and sales promotions.
Education
Regents Diploma With Honors -
Port Byron Senior High School
Port Byron, NY07.2000
Certificate - Media Communications
Full Sail University
Winter Park, FL06.2021
Skills
- Quality Assurance Controls
- Manufacturing
- Worksite safety
- Professional demeanor
- Point of sale operation
- Problem-solving skills
- Product and service sales
- Product promotions
- Cash Handling
- Client Service
- Merchandising understanding
- Upselling
- Adapt to diverse groups
- Exceptional customer service
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Exceeded monthly quota numerous times.
- Project Development - Collaborated with team of 4 in the development of store assembly and merchandising.
- Brought in new customers.
- Achieved positive results through effectively helping with store operation.
Timeline
Supervisor Of Nutritional Services
Auburn Community Hospital
09.2025 - Current
Sales Associate
Empire Eatery
12.2022 - 06.2025
Store Manager
Family Dollar
05.2022 - 11.2022
Sales Supervisor
Ollies Bargain Outlet
09.2017 - 09.2018
Regents Diploma With Honors -
Port Byron Senior High School
Certificate - Media Communications
Full Sail University