To obtain a Professional career within the Customer Service industry where I can use my exceptional Interpersonal and Communication Skills to resolve customers issues and foster relationship between the Customers and the Company
Overview
14
14
years of professional experience
Work History
ACCOUNT MANAGER
HUMAN CARE
06.2023 - 09.2023
Provided extensive support in sales and technical and business areas to key accounts
Worked with customers to develop strategic business and account plans
Delivered sales presentations and pitches to clients, upper management, and junior sales associates for demonstration.
ACCOUNT MANGER
MAXIMUS INCORPORATED
06.2022 - 06.2023
Meeting and engaging with participants with effective management to progress objectives
Conduct in person, zoom meeting orientation with new participants
Assist Medicaid recipients with job readiness.
SALES REPRESENTATIVE
METROPLUS HEALTH PLAN
03.2010 - 10.2018
Answer product and/or service questions; suggest features and benefits about company products and services to educate current and potential customers
Clarify the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem and expedite correction or adjustment; follow up to ensure resolution
Assist management staff with special projects ie PCP
Provide onsite as well as telephone orientations to new and existing member.